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Podcast Episodes

The Juicebox Podcast is from the writer of the popular diabetes parenting blog Arden's Day and the award winning parenting memoir, 'Life Is Short, Laundry Is Eternal: Confessions of a Stay-At-Home Dad'. Hosted by Scott Benner, the show features intimate conversations of living and parenting with type I diabetes.

Filtering by Category: Omnipod

#240 Carly is an Amazing T1 CDE

Scott Benner

You will LOVE Carly!…

Carly is a CDE (certified diabetes educator) who has had type 1 diabetes since childhood. She is also a fantastic podcast guest!

You can always listen to the Juicebox Podcast here but the cool kids use: Apple Podcasts/iOS - Spotify - Amazon AlexaGoogle Play/Android - iHeart Radio -  Radio Public or their favorite podcast app. Coming VERY SOON to Pandora.

+ Click for EPISODE TRANSCRIPT


DISCLAIMER: This text is the output of AI based transcribing from an audio recording. Although the transcription is largely accurate, in some cases it is incomplete or inaccurate due to inaudible passages or transcription errors and should not be treated as an authoritative record. Nothing that you read here constitutes advice medical or otherwise. Always consult with a healthcare professional before making changes to a healthcare plan.

Scott Benner 0:00
Hello everyone, and welcome to Episode 240 of the Juicebox Podcast. Today's episode is sponsored by Dexcom. On the pod and dancing for diabetes, there are links in the show notes of your podcast player at Juicebox podcast.com. Or you can type them right into a browser like this dexcom.com forward slash juice box, my omnipod.com forward slash juice box and dancing the number for diabetes.com. I am almost uncertain about how to explain what this episode is about to you other than to say, Carly has had Type One Diabetes very, very long time. She is a certified diabetes educator. And this was amazing this conversation rocks straight through to the end. Do not skip a moment. Because if you do, greatness will be lost. Carly is dealing pearls gems throughout. And I am you know, delightful. Please remember that nothing you hear on the Juicebox Podcast should be considered advice, medical or otherwise. And always consult a physician before making any changes to your medical plan or becoming bold with insulin. And if you're in the United States today, allow me to say to you Happy Fourth of July. If you're in England, let me say this to you. And the rest of you. This is just a regular episode. Here we go.

Carly 1:35
Hi, I'm Carly. And I've been diabetic for 23 years. And I'm also a certified diabetes educator.

Scott Benner 1:49
23 years How old were you when you're diagnosed? If you don't mind saying?

Unknown Speaker 1:57
Yeah, I was seven years old.

Scott Benner 1:59
Seven years old. 23 years ago, I'm gonna do some quick math. This is the no Hold on. It's like the mid 90s ish, mid 90s. But all right, okay, so living at home, obviously one parent, two parents, which

Carly 2:11
I had two parents, very supportive of my diabetes and diagnosis to seven. So kind of, you know, kind of could understand what was going on, but also relied on my parents for a long time.

Scott Benner 2:22
So you were old enough to know that it sucked. And not probably old enough to kind of take charge of it. So they were Yeah,

Carly 2:29
right. That makes exactly it when I was diagnosed. I remember sitting in the hospital room and my parents are both crying and I wasn't. I wasn't in DK and I was feeling fine. I've been pulled out a dance class. So I was like, What is going on? Why is everyone crying? And you know, the doctors came in and they said, what they explained, you know, to my parents kind of what was going on? It was a little bit over my head at the time. Sure. And then after they left, and my parents said, Do you understand what what's going on? And I said, Can I still play outside? And that was my first question. Like, I thought I was dying the next day. You know, I had no idea what's going on.

Unknown Speaker 3:15
Let's start

Scott Benner 3:16
with the basic stuff. Am I going home ever?

Unknown Speaker 3:19
Oh, yeah,

Scott Benner 3:19
exactly. And by the way, I love you guys, but you're not handling this moment Really? Well. No, I

Carly 3:26
think they tried their best, but I thought, you know life is I knew it was over completely. And that really wasn't the case at all. So,

Scott Benner 3:34
gratefully, we figured it out in like the wee hours of the morning. And so when a doctor came in a room and told us and I cried like a small child for quite some time Arden was asleep, so she didn't get to say it. Oh, there you go. Yeah, I've always sort of been really grateful about that. That because I thought in that, like, we had a really good idea of what was happening before we got there. And I was like, now the doctor is gonna come in, they're gonna say it and you're just gonna be you're gonna hold it together. And please like three words into it. I was like, oh my god. So I feel for your parents. I really do. Yeah. Did you guys hit the ground running was did one of them kind of take more of a lead than the other? Did you take the lead? How did the early days of management go?

Carly 4:17
Yeah, so from what I can remember, my parents, you know, kind of took the lead. I think it was a full year before I gave my own injection. So I think by eight I was giving my injections with a little bit of help. I learned that diabetes camp the next summer which I hated and I never went back to again but I learned to diabetes gift to how to give injections so that was I guess a good thing about diabetes camp. But my my parents pretty much helped me with you know, the carb counting and and taking my insulin at the time and I was on might have been loving me on regular but I think it was mph and regular at the beginning. Isn't it funny

Scott Benner 5:00
about like the idea of Camp it's not so much about whether you could use it or not. It's a personality thing. Like there are some people who like camp. And there are some people who don't. And and I don't think if it was died, you probably wouldn't like a regular camp. Maybe you're just like, not, like get together with a bunch of people. And

Carly 5:16
I think I think that was more of a homebody and I had my friends and I didn't want to meet new people. So I think I went to like, church camps and things like that, and I loved it. But I think going to diabetes camp, I was like, these are all strangers. I don't really know these people. And it didn't help I got this stomach bug while I was there. So that probably is the reason I really hated it.

Scott Benner 5:38
I thought you were making like air quotes around stomach bug, like I got sick and had to leave.

Carly 5:42
You know, it could have been a nervous stomach bug. But it was definitely I definitely didn't feel well,

Scott Benner 5:48
I hear you. Okay, so doing shots. And I'm, by the way, I don't think it's a big deal at all that it took you a year to give yourself an injection. I don't know, as I think back on it. Arden moved to a pump when she was four. I don't think Arden's ever injected herself.

Carly 6:04
Yeah. Yeah. And you know, I, I do work with kids occasionally. And I do feel like that was that's very normal to not give injections. But I just remember, you know, at the beginning, it was more of a control thing, probably for my parents. Like, look, we want to make sure we're giving you the right thing. You know, plus, you don't have to worry about checking for air bubbles and all that.

Scott Benner 6:24
Probably you might have been a little dopey. Maybe they didn't trust you. That could be it. They were probably like, I don't think we should give that kid anything sharp. Yeah. Do you pump now as an adult?

Carly 6:35
I do. Yeah, I wear a pump in the CGM.

Scott Benner 6:38
When did you start that?

Carly 6:40
I started a pump in seventh grade. So I would have been? I don't know. 12. I don't know how old are you in seventh grade? Remember, I was in seventh grade.

Scott Benner 6:51
Right? So seventh grade. And was that decision? Yours? Or was it the doctor?

Unknown Speaker 6:56
Did your parents kind

Carly 6:57
of a combination? I think it was kind of just what people did. And I don't remember being extremely excited about going on the pump. I think I don't remember dreading it either. I just don't really remember it being either way. I don't remember it being significant. Yeah. And even even after I got the pump, I don't really remember it being significant. What's

Scott Benner 7:21
not exactly like the 14 year old version of getting a television in your room. It's not you know, right. It wasn't. And by the way, does that even correlate now that people even want TVs in their room anymore? Maybe? Is that an old thought anyway? Yeah, I would get it like it just it's a progression of what your of what's next. You know, you've been to the doctor forever. And now they're like, Hey, you should probably try this pumping. Did you like it at first?

Carly 7:47
I did like it. I don't remember pushing back at all. Now keep in mind when I was when I first got the pump. And I was probably my 1999 I there wasn't an Fazel there wasn't any of these advanced pump features that are really the reason why I love the pump now said it was just a way you know, to deliver my insulin without having to stop and colada and needle. Yeah, no. And I saw I think more than anything that was

Scott Benner 8:18
it. Right. So it's convenient and not having to stick yourself. Exactly back then. Now it's I tell people that that's the least of what an insulin pump is now.

Unknown Speaker 8:27
You know, there's

Scott Benner 8:27
so many Yeah, so much that comes out. Now, let me ask you this, I make you the king of the world. And you get to make all the big decisions. A kid comes in seven years olds is diagnosed, do you hand them needles? Or do you just give them up?

Carly 8:42
Yeah, so this, you know, I think it really depends on for kids. And my opinion, I think it really depends on the parents. Now there's kids that I have seen enough. To be clear, I don't work with kids very often, I mainly work with the adult population

Scott Benner 8:57
because they don't let you near kids.

Carly 8:59
I do insulin pump training, mainly for my job. So I could I didn't I don't do i do kids occasionally, mainly in patient diagnosis. So like new type ones in the hospital. So yeah, that's it. That is a very good point. Because I've heard now on this podcast and another, you know, circles, just, you know, why don't we just stick a pump on people that would seem like it'd be so much easier. And for a large percentage of the population? I think it would be especially since that's where a lot of people end up, end up going anyways, more than anything, I think we should be slapping big ends on everyone. As soon as they get in the hospital. I was gonna leave because I you know, we feel safer as health care professionals. I feel so much safer as a diabetic and as a parent of a diabetic. I mean, aim over. It's like pletely completely different. Yeah. Sorry. Yeah.

Scott Benner 9:57
So it's, you know, as much as I think There are incredible benefits the pumping the end, you know, obviously, the suggestions you can make with how your insulin works that are, you know, not available to you if you're using a slow acting insulin. But the idea that you don't get a CGM, the minute someone tells you we're going to start pumping manmade insulin into you is better bizarre? Like, yeah, you know, to me, because it exists. And, and, you know, I get that there are plenty of people who don't want these devices, and it's fine with me, I don't, I have no opinion about you not wanting it, if you don't want it, you don't want it. I just made myself the king of the world a second ago. So I get to make all the decisions. And I'm saying to you that, you know, the benefits like, you know, I hear people say, Why don't want to wear anything, a lot of people have that feeling in the beginning, especially about their children, they don't want them to feel like machines, which is something that I experienced when we thought about it in some pump the first time it really, it really scrambled my brain to think about attaching something to Arden took me a little time to get over that.

Carly 11:02
I will say when I was in high school and beyond high school, even until the last maybe five years or so, I used to go on pump holidays a lot. I would every time I went to the beach, maybe it was a body image thing, I don't know. But every time I went to the beach, I would take my pump, I would go on injections. My control was terrible. I mean, you know, I was basically guessing at long acting doses, or my doctor was guessing a long acting doses because that obviously doesn't work the exact same way. So they would do the conversion and stuff. But I would be struggling with highs and lows the whole time. But for me, it was so nice to not have a pump on. And that was when I was on a tube pump. So you know things have changed quite a bit and now I don't go on pump holidays. And you go to the beach. Now you don't think anything of your pet which pump do you have? I have the Omni pod right now. Okay.

Scott Benner 11:54
And so I even get that like I get the idea of like I do hear people talk about you call it a pump holiday hear people say pump vacation, like you know, like, I'm gonna stop using my pump for a while. I can't fathom how that's easier. And maybe I'm just connecting it to the word vacation that thinking of a vacation is something that is relaxing, but maybe I'm not thinking of the psychological aspect of it. Like I just don't Yeah,

Carly 12:17
if I go for a diabetic free CGM. Okay, now pre CGM is it's completely different story. I wouldn't, I wouldn't go anywhere do anything without my CGM now, but prior to a CT scan, it was in my control is not that great anyways, so, you know, if I have something to 300 on my vacation, it's okay.

Scott Benner 12:40
dumpster fire. Let's throw some more gas on. It's not good. Exactly. I

Carly 12:43
mean, I didn't really know what I was doing back in the day when I was pumping. So to have to have go back on injections wasn't that big of a deal? Now, I would not be able to do it. I mean, there's just no way I would be able to do it. But back in the day, even I was thinking back on my wedding day. On my wedding day. I went off my pump. And I had 305 minutes before I walked down the aisle. I mean,

Scott Benner 13:14
you wish you kind of had that moment back where your blood sugar wasn't that high?

Carly 13:18
Yeah, absolutely. I mean, like, you know, that this was before? And before the the Dexcom? Of course,

Scott Benner 13:27
I can tell you that. I don't think it's I don't think it's considered a lot. You know, when people are thinking about diabetes in the beginning, but this week alone, I think I've spoken to like three different families and have this conversation with them. A few days later, you get a nice note back from them, Hey, you know, we cut the spikes out. We've got we're figuring it out. It's really common along but each one of the three of them has remarked at the significant change in the overall happiness and attitude of their kid. You know, like just oh my god, he seems so much happier. She doesn't you know, she used to feel sick to her stomach all the time, like all of this stuff that just get a nice stable blood sugar somewhere. And you don't i don't think you realize what those 250s Pro long what a 200 prolong with a 300 that goes to a 60 that goes back to a 300 how badly it makes you Yeah, get used to it, you know,

Carly 14:21
it affects every aspect of your life. You have your day, you know, like your effects. Your energy level affects your mood, it affects your level, you know, how soon you're ready for bed that night affects so many different things. So it's, it's pretty amazing.

Scott Benner 14:38
None of us could have known all those years ago, when we fled British oppression, that one day,

Unknown Speaker 14:45
that freedom

Scott Benner 14:47
would lead to the Dexcom g six continuous glucose monitor. Let me just tell you about history for a second. Some people there was like a king. Nobody liked it. I mean, some people didn't like it. So they jumped on a boat. They like sailed across the ocean. They were probably thinking they were gonna like salary off the edge of the globe. Who knows what they thought I wasn't there. They get here. They moved across the country. Next thing, you know, bang, America. Fast forward a little bit. Some guy says it wouldn't be cool if we could figure out what your blood sugar's doing. I mean, honestly, this is exactly what happened. I don't know why they don't teach this in school. But, you know, wouldn't it be cool if I could see how fast my blood sugar was moving and what direction I was going in? And I was like, Yeah, I mean, that's why the, you know, they got on the Mayflower so we could figure that out. And they were like, Oh, my God, rockets red glare. And then they set off some fireworks and had corn on the cob, and watch the parade. Then the guys from Dexcom, they got back to work because the holiday was over. And they designed the Dexcom g six continuous glucose monitor. After that, they called the FDA and said, We think this thing works so well, people won't need to use finger sticks anymore, then the FDA agreed. And that was pretty much it. Now here we are. So seriously, if you'd like to find out more about the dexcom, g six continuous glucose monitor, go to dexcom.com forward slash juice box, find out about a world where you can see the direction and speed that your blood sugar is moving. And where you can see a loved one's blood sugar remotely on Android or iPhone. You sent me a note, we're going on like maybe nine months ago, and you said you had just found the podcast. But how did you find it?

Carly 16:32
Yeah, actually, I had heard about it through I think a doctor that pediatrician that I kind of work with and it just mentioned that it was a interesting podcast for type ones. And I thought I should listen to it. So I thought I listen to it. And I haven't really stopped.

Scott Benner 16:55
Appreciate that. And I appreciate. I want to stop for a second. Any medical people who are listening who are telling other people about the podcast, I really appreciate that I got a note from the from the chief, pediatric endo at a really large hospital the other day that said that they were listening to the podcast and I thought oh, this is this is great, because my overall goal for it has to be for doctors and NGOs and CDs to start talking about the stuff this way. So I don't have to do this forever. Because I'm gonna get too old to do this at some point. So we need to win. At some point, it can't be cool to listen to a podcast like run by like a 60 year old guy. So we got to get done. Not that I'm 60. Now I'm just saying. But like so seriously, like, the podcast has taught me more than anything. But if you give people good information sooner, that they don't have to go through a lot of the problems that we think of as the stuff you have to go through while you're learning about diabetes. Yeah, yeah. And you know, so I love that. So can you talk a little bit about how, as a CD when and you said you deal a lot with adults? How do you instruct them? I'd love to know what that first couple meetings is like. Dancing for diabetes, calm dancing, the number for diabetes, calm dancing for diabetes, calm on Facebook, on Instagram, online checkout dancing for diabetes.

How do you instruct them?

Carly 18:29
Currently, what my what I'm doing is pump education. So I do literally pump into jams all day. So really, I can only get about two of those in because you know, they take a while. But a lot of the times it's kind of a working education, right? Because I'm teaching them about their product. And then I'm also kind of throwing in some little things about dosing, and I get a lot you can get a lot in assessing patients as far as like how they're doing what they do. Now, based on just your conversation. I don't like to go in and say, how do you carb count? How do you do this? Because ultimately, that's, you know, my fellow diabetes educators might say why you don't teach them how to carp? Not really, I mean, I do card counting is important important to know quite what you're eating. But it's different with with a pump there with pump therapy and a CGM. So I do my I do my best to follow the American Association of diabetes educators kind of guidelines for things, but I also kind of have my own little twist on things. I live it and I get it and I know how it is and not that diabetes educators that don't have diabetes, can understand but there is a little bit of I have no leeway. I feel like that I give my patients versus if I didn't live it because I understand it's not. It is not black and white. It is more gray than anything else. There is

Scott Benner 19:56
Yeah, I don't know how someone who doesn't have diabetes before. Know to tell somebody, you know, I think one of the more valuable things I say to people is, when something goes the way you don't want it to go, you can't think of that as a mistake, you can't get depressed or Solon or dramatic, you have to, that's the best moment ever. Because what you have now is amazing data about what you did what happened. And then you can make an adjustment to it the next time, it is such an incredible moment. And if you lose that moment to like, what was me, then you're gonna keep having that problem over and over again, and never learn from it. I don't know how a doctor would think to tell you that, you know,

Carly 20:33
yeah, yeah. And, you know, it's scary for healthcare professionals to tell patients to take fast acting insulin 30 minutes early, or take, you know, take your insulin early, I mean, that for, if you don't see exactly what it's doing on a daily basis, when you do something like that, it is scary, it sounds scary, you know, you're told that when kids are diagnosed, you're told doses insulin after they eat, they don't know, you don't know what they're gonna eat, you know, that, that kind of thing. And so it is, it is a little bit scary to tell people that so I choose my patients that I kind of teach, you know, bold with insulin or Pre-Bolus seen it, I choose my patients carefully, because some patients are just truly not there, like they can't, their knowledge basis is just very poor. So they might be coming in on a pump. And they might have all of the tools that somebody else has, but but I would not feel safe sending them out with a hidden gem, I would not feel safe giving them that information. So I kind of do kind of choose depending on the patient's level of education. Did you feel like myself and a lot of people like on the podcast are just a portion of the population of the diabetes population?

Scott Benner 21:46
Okay, so you're saying something that I don't think I've ever said out loud, which is, if you're listening to the podcast, you found it because you were in a moment that you thought this isn't right. I know, there's better than this, let me go figure out what else I don't know. And you as an edge as a, as a doctor, you know, a doctor has to see every one. And so you you're being very polite, but what you mean, and I think and what I say privately is that when I meet people, they are of all levels of intellect. And, and I i've, the way I come to think of it is like a classroom. If you put 20 people in a classroom, randomly, you're going to get three incredibly bright people, three people who are incredibly challenged, and maybe 14 in the middle are just average. But how do you assess that? meeting them for the first time in a doctor's office? Right? And so you and you have to and so you're saying that you adjust the information based on your assessment of what they can handle? Is that right?

Carly 22:47
Correct? Yep, correct. And, you know, a lot of its access, like, you know, I, I just want it sometimes I want to scream from the mountaintops like because I do, I do inpatient education, too. So I do pumps and then I also go to like hospital rooms, and I educate patients that are acutely ill and DK a type twos, you know, lots of different, everything, you name it, I'll see that in patient. And so sometimes it will come across like a type one, and I'm like, I want to scream from the mountaintops, this can be better, you know, this can be so much better. You don't have to, you know, you don't have to run up in the 15% range, you know, a Wednesday wise and you can feel good and you can be you can have a life, that's better. And so sometimes I I want to, you know, yeah, I want to give everyone a Dexcom brochure, and I want to say get this, you know, are a lot of its accessibility, socioeconomic status, just desire at all to, to, you know, they have diabetes, at least, their concerns, because they got so much other stuff going on in their life. So. So that's where I think as healthcare providers, I think a lot of the times this specific, like, podcast population is such a small percentage of the people that they see, but being but that being said, like, I find this podcast, so helpful, and I, like, look forward to listening to it, and I learned something. I learned something from every person you've interviewed.

Scott Benner 24:24
Yeah, I try to tell people that when they come on, I think almost every person who's ever been on this podcast says, I shouldn't be on because I don't have anything to add. And I always laughed. I'm like, you have no idea just if you come you're gonna help somebody.

Carly 24:37
Yeah, it's so true. I mean, no matter what level you could be on injections, you could be have been had diabetes for two months. Like it doesn't matter. You still it's more just it's like a support group. It's like Yeah, yeah,

Scott Benner 24:48
you get it. Someone has a different perspective on something or they'll say something. You may have heard something said six different ways and it not strike you and then on the seventh way, there it is, and and I'll I don't think I've ever said this on the podcast. But you've heard me I imagine, draw kind of that image of a tug of war about how to balance insulin right? And it's in it's an incredibly simple idea that and I've said it a million times privately. And I've said it on here, that comes from a person who contacted me privately Once, when they got on the phone with me. In a moment, I realized that I, I struggled to say it like this, but intellectually, they weren't where they needed to be. And, and, and I just, education wise, they were, they were just, they were, I feel so badly saying this, but but it was tough. It was tough for them, right to hear what I was saying. And so I still really wanted to help. And in that moment, I thought to myself, like, how do I distill this down further? Like, how can I get this down to a spot where everybody can understand it. And that in that moment, I said to her, I want you to imagine a tug of war. And in the middle of that rope is, is a flag. And unlike tug of war at school, we don't want one side to win, we want them to both pole, get tired and stop pulling at the same time leaving the flag in the middle, we want to start with your blood sugar at 90, that's the flag, we're going to give the insulin a head start because it's at a disadvantage. And then once that insulin starts pulling, the foods going to start pulling the insulin is going to increase in its intensity, everyone's gonna get tired at the same time and drop the rope and your blood sugar's never going to move. And three weeks later, I got a beautiful email back and she figured it out. And and that's the moment when I thought of all these tenants that we talked about on the podcast, they all have to be boiled down. So far, there's nothing left no fat, nothing to confuse you. And that's where sentences like, you know, you have to trust that what you know is going to happen is going to happen. That's such a bigger idea. But I figured out that that's the sentence. If your blood sugar's high, or your blood sugar's low, you've mis timed or miscalculated your insulin. That's it. And you know, like that kind of stuff. And so my question to you is, could it be put to a person in a clinical setting? in those very distilled terms, do you think that even the most challenged person you speak to could hear it? Hey, those of you that are at a family party right now, or picnic for the fourth, and you have one year, but if you're sitting up against the wall, listening to the podcast, I want to say hi to you, especially to all of you, I want to say, on the pot. When you think of an insulin pump, do you think of a device with a bunch of tubing connected to a site where you get your insulin, because if that's what you think that's not what the pot is, I think you need to see it for yourself, go to my Omni pod.com forward slash juice box. When you do that, on the pod, we'll be happy to send you a free, no obligation demonstration pod, they call it a pack. It's a pod experience kit a little it's like a box with a little pod in it, and you can wear it. And that way, you don't have to imagine what wearing an insulin pump is like, you'll actually get to see, at some point, this episode, you're going to hear Carly described her concerns about insulin pumping, and what she found when she found on the pod. And I think you're going to have a similar reaction. Now the great thing is if I'm wrong, no skin off your nose, because free and no obligation demo gets sent to your house. Right? It's not like you had to sign away like a child, or, you know, shoot yourself to Mars to get it nothing like that. Just fill in some information. They send you the pod and you give it a shot. Go to my on the pod.com forward slash juice box, or use the links in your show notes or Juicebox podcast.com. Give it a try today. And at the next picnic or swim party you're at. You'll be getting your insulin continuously whether you're swimming, playing volleyball or sleeping on a hammock never having to disconnect. Do you think that even the most challenged person you speak to could hear?

Carly 29:14
Oh, yes, I do. I do think that and no matter what I feel like when I even when I speak with patients that have that struggle, and I do think that I can I teach them and I do think they find value and some of the things that I say even just even just, you know, listen, I know it's hard and I know it's tough and it's constantly going to be that way but it can be easier. Here's how and giving like little analogies like like tug of war or you know, just any any type of balancing act is really what it is. And I do think that that helps a lot and patients come out with it's more of a kind of have just like a state of mind that I think you have to get patients in first and then they can really, then they're willing to accept the education,

Scott Benner 30:09
I always, always say that, like, you have to hit a spot where you're so desperate, that you'll listen to anything, because then that allows you to ignore all the things that have been told to you in the past. Mm hmm. Right. And so

Unknown Speaker 30:24
I'm gonna, I'll tell

Scott Benner 30:26
you a story about a person who I met around Christmas, got on the phone with them explained everything no differently than I explained it to somebody two days ago, who already has it, you know, down pat, and just kept struggling, couldn't get it straight. The other day was talking to them, said something else that all of a sudden clicked for them, just like that. And it was, it was amazing to see that it was just this tiny little piece that just didn't strike her correctly. And so it was still holding her up. So I said that. And she's like, okay, absolutely. I understand it. Now. Boom, a day later. Here's my graph everything clear as a bell. And I'll tell you, I'll tell you that I went into a hospital recently and did a support group. So 40 people maybe right, more newly diagnosed, mostly parents, couple of adults. I spoke for an hour gave the pretty classic presentation that I'll give like at the jdrf events, I'm going to this year, and then weren't able to do a q&a an hour past that. So I was there for two hours to start to finish. 80% of the people in that room have contacted me since then. And they're doing so much better. And as excited as I am about that. All I can wonder is why did the other 20%? Like how did it Why did it not hit them? Yeah. Do you mean like, that's the part I think about them? Like, how did I What did I not say that didn't reach those people? And I think in the end, to your point, it's they might not have been ready to hear it?

Carly 32:05
Yep, absolutely. Absolutely. And, you know, some patients do have a hard time with the CG ends. Because, again, I mean, what, what, what you do for art and and what you know, now most of your listeners do is, you know, we dose based off of our Dexcom. And based off our trends and based off of all of these things, and we Pre-Bolus when we see arrows, and we you know, we do all of these things that help keep us keep us way more in line. But there's a lot of people that just can't, the fact of having two things is too much. So, you know, that was how I was a long period of time, like when I was in high school, especially high school and college. I was like, I don't want a second thing. Like it's already too much to have a pump with this tubing and with this site and to have a Why can't they make it the same site? That was always my my biggest thing. And I talked to patients all the time about this. And they're like, I just can't have two sites. And I'm like, understand I was there. Again, it can be better. So a lot of is just getting patients to that point. Yeah, of getting the getting the product that I have the time I feel like I'm in sales. Because I'm like, I need this, you need this, you know, it's gonna help so much.

Scott Benner 33:24
I feel that way. Sometimes when I do the ads for Dexcom. And on the pod I think I hope people believe what I'm saying because I really mean it, you know, like like it. But it does have to be, I think back to Michael and I know Michael listens all the time sent me a note one day and said, it's such a simple email it said, okay, you win. I'm getting an omni pod. And I remember I remember laughing about that thinking, How many times did he hear? This is great. You should have this before he went Ah, okay. All right, fine. Like I beat him into it, you know what I mean? And now, he's thrilled with it now. But I get that like, I knew somebody who did injections for years, they just didn't want to pump just didn't want

Carly 34:09
even going from a tube pump to a tubeless pump. Again, you know, I do I do pump show and tells also so like a patient will come in and they'll say I want a product and I'll show them all the products and ultimately it I feel like the question I always get is because it you know comes up that I'm diabetic, I don't ultimately share that right away. But that just comes up it's really hard to you know, not share that and I want I'm totally open I'm totally want patients to understand that I get it and then you know, I think it breaks down some walls. But, you know, they'll say, Well, what do you wear? I'm like, Oh, you know, and then I have to go into that hole. What I wear and there is pumps, you know, a lot of patients there's a pump for everybody. And so not everyone you know, wants the Omni pod and that's totally fine. Is that you know, it's patient choice. Yeah, every

Scott Benner 35:04
one of those and I got Go ahead. Sorry, I was gonna say at the end of every one of those ads, I say, look, try it, and you'll decide if it's right for you like, yeah, I'm not saying it's gonna be right for you. I'm saying try it,

Carly 35:14
you know? Exactly. Yep. And I mean, when I, I used to work at an endo office, and when I, I worked with a nurse practitioner who was like, you have to try the Omni pod, you have to try the Omni pod? And I was like, Okay, I don't know. And so I did. I eventually tried it. And, you know, it that took away a lot of my, you know, I don't want to say I am, you know, I don't know, they in or that I, you know, worry about my, what it what it looks like, but I did, I cared a lot about that about how I how I wore it and where I put it. And so I switched into the Omnipod I thought it was going to be too big. But it wasn't, and it really has been amazing through, especially like through pregnancy. And after pregnancy. I don't think I could have had a two been and dealt with all of that.

Scott Benner 36:09
So it's uncomfortable to begin with

Unknown Speaker 36:12
that one more time.

Scott Benner 36:13
But what about being pregnant was the the you were uncomfortable as you were pregnant, and you just didn't,

Carly 36:17
I think it was mainly just like, I didn't want to have to deal with a tubing, as well as just kind of feeling uncomfortable there, all of that. And then after you have a child out, just there's a lot going on. So I think it was really nice to just have, you know, I didn't have to worry about you know, getting my tubing pulled out while I was trying to get up off the couch and I had a C section. So you know, recovering from all that and Nope, got to feed the baby and have to change my sight, that kind of thing. So I think it was just really nice to just have notices contained. It's on my skin is predictable.

Scott Benner 36:50
A long time ago on the pod had a tagline. They said, well, like the DOM, the pod makes diabetes a smaller part of your life. And I find that to be true. I try to kind of hammer home the amazing thing, you can switch it on the pot in like three minutes. It's Yeah, it's crazy how quick you can like go from one to another when it's time to change it. I see people there's a there's a YouTube online where this girl is changing her like to pump and even at fast speed. It goes on for 10 minutes. I'm

Unknown Speaker 37:17
like, how long was she at that?

Scott Benner 37:18
Like she's going in fast for if I did one of those videos, it would be over like this. And that would be the end of it.

Carly 37:25
I will I mean occupies so fast. And it's so nice that you just there's only got your vial of insulin and you have your pod that's, that's it, right? I think for more than anything. It's that because I will say when I was on a Medtronic pump for most of my life, and I got very quick at it. I mean, I could do it in less than two minutes. Yeah,

Scott Benner 37:42
but it's a pit. It's a pit stop eventually, right? Like you get eventually it's

Carly 37:46
Yeah, but more than that. It was just the pieces to it. Right? It was the app to have these two things. And this this third thing and you know, the to the pump and the old tubing and yeah, so I think that was more the changing of it than anything but yeah, it is so easy and so nice.

Scott Benner 38:04
Well, I love it aside. Oh, hold on a second. Arden sang lunch, give me a second. We're gonna do her. We have to do a Temp Basal increase. I'll tell you all about this in a second. 95% for an hour. Bolus, boy, here we go. This is gonna be something

13 units

60%. Now everybody's gonna be like, well, he's going so slow. Why is this happening and the rest? over a half hour? I'll tell you why. And then we'll get back to what I want to tell you about ease. So Arden's in high school now and she's sick. She told me two days ago, I don't feel good. My head's full. And we've been upping her insulin since then. She goes into school today, blood sugar's 106. She gets a little diagnol Barrow I tried to bump it back down the bump doesn't work. I give her a little more. Then she says her friend and her gonna go get a muffin for breakfast. There's a muffin at this high school Carly. It's a bomb. It's a it's a carbohydrate bomb is what it is. Okay, like they call it a muffin is unfair. It's it's anti having diabetes. So I'm like, okay, and we move up the basal rate, do a big bolus. I'm like, this is gonna be enough. And she just sits at that 150 and sits and sits and I'm like, Hey, did you finish them off finish because I just finished like, Okay, great. Give a little more did a unit then. Oh, hold on a second. She's not saying my text. I texted her back. And then she said hello. I don't think she I think she's had and now she's being irritating to me. Like I assume I am when I say to her She, when I text her, and she thinks that she can hear almost like, I'm not sure. Let me see, we'll go back this for a second, I would see if she's hearing it or not. Sometimes she gets in a bad signal spot. And

Unknown Speaker 40:15
I'm gonna say it's probably what it is sometimes goals are bad at that.

Scott Benner 40:18
Yeah, let's say, all right, she hasn't Hello, dad made the 16 times. So let's assume she saw it. So she, she gets them off, and it's holding her steady at 150. I blame the cold a little bit. She did a great job of Pre-Bolus saying, you know, telling me ahead of time, so that wasn't the problem. Then all of a sudden, the diagonal up with the straight up, which we never see. Now we're throwing insulin on. I'm like three more units, do this throw up the base on she went to like 270. I was like, Oh my God. And now she's like, 220, and she's coming down. But she's walking into lunch. So I'm now trying to it's a different game now.

Unknown Speaker 40:55
Oh, yeah.

Scott Benner 40:57
And I just did this with a mom, please. No one ever do this. Okay. But a woman I've been talking to her for a very long time, was having trouble her poor kids blood sugar was 301 day. I got her thinking about it in a different way. And then she's like, you know, we're getting off the phone. And she says, Oh, my God, he's hungry. What do I do? And I said, you want to? I said, Are you desperate enough to try something stupid? And she goes, I think I am. And I was like, All right. So I said, how much insulin Do you think gets him from 300 to 90? And she said, I think a unit we're talking about a pretty small kid. And I said, how much insulin Do you think he'll need for lunch? And she says, I think a unit and a half. And I was like, Okay, give him two and a half units right now. And I said, we are going to create a freefall in his blood sugar. And then we're going to put the lunch at the exact right time. This person on the West Coast basically. So it's me on the East Coast, or on the west coast. We're doing it through text messages. 90 minutes later, that kid had had his lunch, and his blood sugar was 75 and stable.

Unknown Speaker 42:03
That's awesome.

Scott Benner 42:03
Oh my god, it was so exhilarating and fun and horrible all at the same time. And I'll tell you why. Because, like, we created a double arrow down on purpose. And so you know, around a certain number. I was like, okay, like, give me this food now. And he ate it. And but the double down held on for a while, like 201 8171 50 she's like, what are we doing? Like, hold tight? You know, like, like, I felt like we were you know what it felt like, Star Wars when they have to blow up the Death Star. And you can see him like what he wants to shoot up. But he's waiting. And I'm like, hold just wait, wait, wait, stay on target. Right. And I was like, like, keep going.

Unknown Speaker 42:38
Yeah, you were probably more nervous than the mom. No, no,

Scott Benner 42:41
I was doing okay. And then I was like, okay, right here. Let's give him a few sips of juice because we want to cut that arrow from two to one. And she says, We don't keep juice in the house.

And I thought, Oh, I just killed a kid. Goodbye. And then I saw it was like I was like, What

do you mean? She says, Yeah, we use jelly beans for Lowe's. And I was like, Is there any liquid in the house with sugar in it? That's not soda. And she goes, we have lemonade. And and she's probably listening to this now being like, Oh, my God, that's me. And I was like, Okay, give him four ounces, eliminate two hours with a one hour one hour winter diagonal down came in for a beautiful landing. And so we talked about it later. And my wife and I were talking about it in the car, because we were going somewhere after this. And she's like, wow, that was like a Master's class and how insulin works, like a 90 minute crash course in learning how insulin and food affects you. And yeah, absolutely. It was amazing. And now three days later, they are doing so good on their own.

Carly 43:39
That's awesome. Yeah. And you know, what's interesting about like that lemonade, and the Jelly Bean situation is, I found with the Dexcom. I don't 15 grams. You know, that's what we hammer in people's heads, 15 grams, 15 grams, you retest 15 minutes later to see where you're at. I need seven, like, right or less, or I'm way high. So it's pretty interesting. You know, everyone's different, and their sensitivity to food and insulin. And so that's been pretty eye opening for me over the last three years realizing what actually what food actually does to my body.

Scott Benner 44:17
Yeah, I tell people all the time, you have to think about it differently. Like you know, the way you think about my blood sugar is x and I affect it with insulin. You also have to be able to think of my insulin is this and I can affect it with food. Yep, like if you flip that upside down and think about it like that. That's brilliant. Because, like you said 75 and steady that you just wish was 85 maybe is three jelly beans. Maybe Yeah, two sips of something like right like stop just don't just drink the whole juice box because you have the whole juice box like that. That doctor telling you 15 car 15 grams, 15 minutes. That's don't die advice. Like Like that's, that's I don't know what's happening. I won't be there. So just drink. All because that should stop it

Carly 45:01
and know CGM advice because in the past, whenever all of these, you know, kind of rules or these, you know, recommendations were made it was, you're probably 50. When you find out you're low or been crashing, which is why you feel so low. Yes. And so it's just a different it's a different scenario altogether.

Unknown Speaker 45:22
Absolutely.

Scott Benner 45:23
No being blind to what your blood sugar is the speed, it's moving in the direction it's going changes this whole thing. If, if trust me, if I tested my kids blood sugar, and it was 50. And she's wearing a CGM, I'd go Alright, drink a little, let's turn off your base. Let's see what we can do here. If I don't have a CGM. I'm like drink the whole thing. Have a banana? You know, do you want anything else? You know? Like it just yeah, it just changes the whole thing. But yeah, I want to go back for a second, you talked a lot about ease of technology, like, you need technology to be easy. And that people can only handle so much in their life, which I believe so. So thoroughly. And I think that what we've kind of created here on the podcast, does make diabetes, a smaller part of the considerations that you have to make during the day. Do you find that like bumping and nudging and setting your tolerances closer, so you can reaction or does that in? In real practice? Yes. Tell me about a little bit. Hey, everyone jumping back in just for a brief second, again, to say, I hope you check out dancing for diabetes. It's an organization run out of Florida, that helps children with Type One Diabetes, through dance, dancing for diabetes is wonderful and life affirming. And I hope you take a second to check them out. You can do it on Facebook or Instagram, but really go to their website to really see what they're doing dancing the number for diabetes.com.

Carly 46:52
Yes, I do. So, you know, I know you've talked about diabetes burnout on here before and it's a huge topic among diabetes education world because we see it daily. And, and what I always say is diabetes, burnout is not the act of managing your diabetes, it is not the it's not the checking the blood sugar, it's not the insulin, it's not the treating the lows, it is doing all of those things, and having terrible results. Because you can't you know, you're working so hard, and you have nothing to show for it. You know, you go into the doctor a one sees eight or nine. And that's not acceptable for an endocrinologist and, and, you know, and patients don't like it either. But they're feeling like I'm doing all this work, and there's nothing to show for it. And so, yeah, when we with with your diabetes technology, it takes out that portion of it, it's less stressful, it's you feel better, so you're more capable of managing it with the, you know, technology that. See, thank

Scott Benner 48:00
you. Thank you for that. Because I don't know, I again, I assume nobody believes me, I had no idea what you were gonna say there. And so you could

Unknown Speaker 48:07
have completely disagreed

Scott Benner 48:08
with me. And I would have been like, I can't hear you. Nevermind. But no, but no, I just, I think that to your point, burnout is and like, I just watched my wife do this big project that work that took her nine months. And for nine months. She's like, if anybody has input, if anybody has input, if any, and everybody's like, No, no, we're good. We're good. Then on day 90, you when she locks it down day, 99 months, how many days is in nine months, like on whatever day that was she goes to lock it down. someone's like, Oh, I have something to add to this. And what seemed to kill my wife was the idea that she had to go back and do it again. Yeah, right, like and so I think that that's it like if you count your carbs, and put your and I don't think doctors give enough consideration of this. If you count your carbs and put in your insulin and wait three hours and test your blood sugar's 330. Well, obviously, something didn't work. But when a doctor tells you No, no, that's the right thing to do. You never go back and think about those pieces, because someone's already assured you that you did the right thing. So that's when you get to people saying, well, that's just diabetes, which to me is a is a sentence that should be thrown out of the world. But when you find yourself saying that's just diabetes, what you mean is I don't understand how insulin works. Yeah, because if I did, this wouldn't have happened. Because even what happened with Arden today with her blood sugar, I knew this was going to happen. Like I let her have this muffin. I knew her blood sugar was going to shoot up. I didn't want it to go that high. But her having the cold was an extra level that I kind of couldn't quantify. And yeah, and but I knew it was gonna happen. And now I know how to take care of it. I'm going to get it back again. But when things are happening that you can explain. It's demoralizing. It's exhausting. And it acts and it makes you feel like why am I trying?

Carly 49:58
Yeah, and so when patients do come To me, and they say, you know, I have, I'm struggling with this that, you know, I feel like no matter what I do, you know, I can't, I can't perform like I can't. I, you know, and these people are people pleasers, you know, they want, they want people to be proud of them, that they're there. They're trying their hardest. And they say, I just can't, I just can't do it. And I go back, even I mean, I only became, I only became a CDE. Like, a few months ago, I've been doing diabetes education for a couple years. And my whole the whole rest of my life, I've just been a diabetic. So that's really where i, where i like to sit isn't being a diabetic, because, you know, I don't do myself as being an expert in diabetes at all, but I think I'm using my life and you know, now the, you know, knowledge in the best medical knowledge that I have, now I can, I can be a good diabetes educator. But my point of saying that is that it wasn't that long ago that I was sitting right where they were, that I was struggling to get my agency down that I was, you know, as a bedside nurse that I was walking around with a blood sugar of three 400. And my coworker would say, my patient's blood sugar, so Hi, there so noncompliant. And I was like, yeah, that's funny, because my blood sugar's 275. Or my blood sugar's 350.

Unknown Speaker 51:20
And would you give yourself a day? Yeah.

Scott Benner 51:22
Would you have considered yourself not, quote, unquote, non compliant?

Unknown Speaker 51:25
I don't. That word,

Scott Benner 51:27
I don't either. But would you have thought of yourself that way? Is what I'm saying?

Carly 51:30
No, I would never have thought of myself as that. And usually it was stress it was, you know, not getting lunch or getting low and having to slam some juice while I was go trying to run and do some for a patient or whatever it was, that was my job. It was it was no CGM. So it was just a flying by the seat of your pants. I'm hoping that your blood sugar when you checked, it was within range. Right? And that's what I remember. For most of my life. No, that's, that's been the, you know, at least 17 years of my diabetes life has been that Yeah.

Unknown Speaker 52:04
And that we're What?

Scott Benner 52:05
I'm sorry,

Carly 52:06
I didn't know. So I that's where I sit with my patients when they tell me that they're frustrated. I totally understand.

Scott Benner 52:12
And I think that word non compliant is a medical word that's been unfairly applied to a lot of people with diabetes. So there is there is a medical, there's a medical concept that somebody can be non compliant. If I tell you take one of these pills every day for 30 days, and you flat out won't do it. You are non compliant, right? But But if you have a brain injury, and you don't remember the pills every day, that's not non compliant, you have a different reason. And and if I, as a doctor set you up with a plan that is so boneheaded that you had no chance of ever keeping your blood sugar in line, and you get so tired of it that you just look at me and say, Look, this isn't working. I don't know what you want from me. That's not noncompliant. That's you being a bad doctor. You know, so, and you can't just, I think it's ego on the doctors part, I think they write people off as non compliant. So they don't have to think that they failed them.

Carly 53:07
Right. And, like when you said, even with pills, like even with pills, I'll go in, you know, because I, again, I see some type twos, I see a lot the type two, so I'll go in and see a patient. And so why aren't you taking your januvia or whatever? Why aren't you taking your medication and, you know, the in the chart, it's non compliant. But, you know, in reality, when I get down to it, it's, Oh, my, my sister took januvia, this is just an example. This is not something that actually happened. But so my sister took Geneva, and then she died two months later. So then she thought that the reason she died was from taking this medication, or whatever. So there's so many different examples I could give. So even things like that, when you really sit down and talk with somebody, there's normally a reason, and it might be a silly reason to, to most of us or to, to a doctor or to me, but to that patient, it's a very, like,

Unknown Speaker 54:09
life and death just yeah,

Carly 54:11
it's life and death. It's a very justifiable reason. So for most patients, if they don't have the access, or, you know, they're going through a lot of, you know, really tough stuff at home. And again, they don't care about their diabetes right now. Are they non compliant? No, not really, they really need to probably see it. psychologist or they need it, you know, they need some support in their life or something like that.

Unknown Speaker 54:32
So they need a podcast. That's what they need

Unknown Speaker 54:35
a pod

Scott Benner 54:36
will listen. And that's just it's just an amazing point that it doesn't make someone It doesn't mean they don't care about their health. It just means that they've gotten to a point where the information they have they can't win. I mean, let's put it into a different context. You put me on a football field with a professional football team and make me the running back 47 years old. And tell me run the ball. Now these men are going to crush me over and over and over again, I'm not going to take two steps before a 300 pound guy comes flying through and knocks my head off. If I tell you I don't want to do it anymore, am I a non compliant football player? Or am I just a person with common sense? Who says, Listen, this isn't working. And so I'm not doing it anymore. Right? It just, I just think that it is incredibly incumbent upon us to give people like I would implore anyone who's listening in the medical community that over the next, by the time you hear this, we're going to be months into it. But you guys have heard for the last couple of months, starting in February of 2009. Jenny Smith is going to have been back on the show. And we're gonna break down my ideas about the podcast into these little simple to digest bits. shareable read listenable short, talking about Pre-Bolus. And talking about Temp Basal, and like really breaking it down an easy to understand digestible ways. I'm telling you, if that's how you talk to people about diabetes, from my experience, I'm telling you, you will elevate and fast forward people in a way you can imagine. It is that simple. I know everyone's different. But there are some basic things about diabetes that are not different for almost everyone.

Carly 56:20
That's true. And you know, a lot of it's fear of low blood sugar, or there's many different things that can be and I don't think anyone wants to be non compliant. Of course, they might not want to be diabetic, but they don't want to be non compliant. Step one is fear. By the way,

Scott Benner 56:37
none of the things I talked about on the podcast work if you're afraid of your insulin, none of them they can't, you know, and it's easy to say if you have a CGM, I'm not gonna I'm not going to die that I mean, the person who I told you I took from 300 to 75 and 90 minutes with a meal and stable and Didn't you know that? I mean, without a CGM. I don't know how you do that with it. I mean, I guess you could probably test the kid a dozen times. You know, but so I guess in that, in that regard, it's not not doable. It just, you know, it's not as easy and it's not as I don't know what the word is. I it's not carefree. Because I was there for 90 minutes. It wasn't carefree. It was a little intense. But it wasn't. I never worried about it. Because I've done it so many times. I know how to do it. Like, yeah, you know what I mean, and that the mother was there she was with them. They have a CGM. You know, I had her test a couple times to double check the CGM. It couldn't have been any safer. And in the end, all we did was It's crazy. But all we did was put in the right amount of insulin. Sorry, time.

Carly 57:44
Yeah, timing is just, it's, it's life changing. I mean, it's a whole different game. It's a game changer. And when, when I, you know, talk to patients about like, Pre-Bolus, or, you know, just getting ahead of that, that low, or making sure your blood sugar is kind of on its way down before you eat. It's, it's, it's, I love the feedback I get, because you do feel. And I'm sure when you started this, you were like, I don't know how people are going to take this. I don't know how this is gonna go. And the same thing because I'm, I'm talking to patients, and I don't again, I don't do do with everybody. But I have those patients that say I struggle with meals, every meal I struggle with. I'm like, well, let's change the time of your insulin. Every time. They're like, Whoa, like that.

Scott Benner 58:30
But like my blood sugar is high all the time. Like, would you use more bazel? I'll tell you the one thing you must see as a person who educates somebody about using a pump. Because I see it constantly from the people I hear from, oh, I switched to a pump. And now my blood sugar's high all the time. Why do doctors lowball the amount of insulin for a basal rate when they set up a pump? Because then the people think it's the pumps fault. So they have reasonable control on their their injections, right? And they're using, I don't know, 10 units of basal insulin a day. And then you put their pump together with six units of basal insulin, then their blood sugars are 225. And they call you and you say, well, let's you know, keep going. And you know, maybe well, I'm like, What are you talking about? I talked to somebody the other day, I'm like, you went from 10 units of slow acting insulin to six. That's why your blood sugar's high. It's it's, I mean, look, it's not brain surgery, right? You went from this much insulin to this much insulin and your blood sugar went up. But that poor person was so confounded because that's what the doctor told them. Yeah, I never considered that part.

Carly 59:31
Yeah, that's true. And and I do think the reason why they do that and is because you do utilize your insulin way better when you're on all fast acting insulin versus the long acting insulin that you know, forms a crystal and your skin is slowly release and the absorption isn't always the best. And so when we switch to fast acting insulin, more often than not, I find that we have to back off even more. Which that's not every patient but I do find that that's that's case, so But why

Scott Benner 1:00:01
them wait three months before you make another decision, tell the person look, I'm going to set your pump up at six units. By the end of the afternoon, if your blood sugar is high, we're going to push it up again, like why three months later, like that, because, you know, throw me a text message at five o'clock, and tell me what your blood sugar has been like. It's not, we're telling those people look, I'm going to put let sex right. But if your blood sugars are abnormally high, I want you to go, here's how you go into the settings, change it to seven for 24 hours, you know, and then wait another few hours. And if it's abnormal, change it to eight, and we're gonna keep pushing it up. There's no reason to wait that Yep, you know,

Carly 1:00:38
I asked for pump downloads within a couple days. And then we can make frequent adjustments. And I always say, look, this is something you can do all the time, like you don't have to, because a lot of times what happens with diabetes, and this is why the burnout occurs, is, you know, you see your doctor every four or five months, if you're lucky three months is like, doesn't even happen anymore, it seems. And you you go, you go that whole four months, with high blood sugars, or with crazy blood sugars, and then you get to the doctor, and they're like, hey, anyone sees high rolling the lower this, and then it helps a little bit, and then we don't fine tune in anymore. And then four months later, we're back where we were. And so, you know, it's like a vicious cycle. So it's like, just just download your pump and send it in and we can make adjustments and but then next week, you'll be feeling great. So

Scott Benner 1:01:27
this person told me the doctor said, Well, we have to establish a pattern I said we already did, they gave you less insulin, the pattern is you're not using enough insulin like like, it's just it can't be if your blood sugar is high, you don't have enough insulin or it's Miss timed, or a combination of those two ideas. That applies to bazel, too. And then people are like, you know, now my meals are crazy. I'm like, Well, yeah, your meals are crazy. So in this example, they went from 10 units a day to six units a day. And now their bonuses weren't working like their mealtimes were organized. Yeah, because your bonuses are just replacing the basal insulin that you're missing. Well, yeah, you know, I'm like you, you haven't even addressed the food or the, the the action of the carbs or the momentum that those carbs are going to create because the insulin is not, you know, giving you enough resistance against those carbs. There's so many reasons why it's based. I tell people all the time when you're bolusing too much. You're basals wrong. Like it's it's just simple. I can't keep saying this, Carly. It's just it's too easy. I think that a lot of what you said here today, if not everything you said here today, I hundred percent on board with I'm thrilled that you came on. And I'm glad you're in the business now. Like I'm glad you're one of the people helping other people.

Carly 1:02:42
Thanks. Yeah, it's it's definitely the right job for me. I love it. But you know, it does. It's, it's interesting to live it and didn't do it as a job too, because you run across lots of different opinions, lots of different times. And it's sometimes tough to navigate.

Scott Benner 1:02:59
Yeah, I mean, listen, you can't, you can't argue with people's experiences. And you can show them what you think. And hopefully that'll make sense to them. You know, I just said to somebody the other day, like, they're like, you know, I'm getting low every morning, like at night at like, 1am. And, you know, I my blood sugar drops when I'm sleeping. I'm like, No, no, there's something about your dinner Bolus that's doing this. He you know, like, it is like, I know, you don't see that. But it is. And it people are very reactionary, like I for somebody put it somebody, I forget how somebody put it to me the other day on the podcast that I really thought was great. But oh, yeah, I think somebody said like, you know, I arrested 10 people today, they all had a blue shirt on. So blue shirts cause crime, right, which is, which is not true. So just because it's one o'clock in the morning, doesn't mean that that's why your blood sugar's low, you have to look at the bigger picture. And so we looked at it. And sure enough, you know, this Bolus, they were using it dinnertime needed to be aggressive. But long after the aggressiveness of the Bolus was done doing its job and the food had, you know, digested through their system. There was still some of that Bolus leftover. So they, they had to change their bazel rate. And like I forgot, like 1011 o'clock for like an hour and a half so that the tail of the Bolus, then replace that bazel instead of you getting the tail balls and the bazel. And then there they didn't get low anymore at one o'clock. Yep.

Carly 1:04:32
Yeah, because you know, the larger the Bolus and people don't agree with this. The larger the Bolus, the longer last. It can last up to seven, eight hours for me, I can bottom out later and there. I know it's from that Bolus I took. I tried to keep my Bolus is a little bit smaller because of that, but it just you just need to Temp Basal you know later on and decrease Temp Basal to avoid that low, but you can kind of counteract that food but yeah, it's that that's not everyone's opinion.

Scott Benner 1:05:00
Yeah, I know. And it's fine. Because they're like, No, I've been doing this for 10 years. And I'm telling you I get low overnight. I'm like, I don't know how to argue with them. They've been arresting people in blue shirts for 10 years, they must think blue shirts cause crime. And I you know, so that's why I listen, I I say all the time. Here's the best. Here, you can call this advice. If you haven't CGM lower your high alarm down as low as you can get it 131 20. Because when you get the 120 Dagnall up, it takes such a little bit of insulin to get you back down under 120. But when you get to 200, or 250, or 180, it takes so much insulin, you just heard about Carl, he said that insulin could stay in you forever and cause a low hours later. But when you bump into a bump a blood sugar with point 4.5 a unit, you know, you know, if you're a 200 pound person using a unit, that's nothing. And so, so highs cause lows, because of the amount of insulin you use. Yeah, you know, so use less insulin controlled sooner, and then you think about it less. You see 120 you bump it, it goes back again. That's so much better than finding out you're 150 straight up, and now you're fighting with this blood sugar for the next three hours. Yeah, yep, we're making too much sense here, Carly. Okay, yeah. So we're up on an hour? Did we not cover anything that you were hoping to talk about?

Carly 1:06:19
No, I think we did. Um, I think we pretty much covered everything that I wanted to talk about. But I just kind of, you know, I wanted to make sure that that, that you, even though I said that sometimes, like, it's not the right patient population, like, you know, this podcast only reaches a certain kind of subset of the diabetes population. I think it could reach more, I think, as we share it, and I think as people learn about it, but I want you to know, I find it very valuable. And as a diabetic, and, you know, even talking to parents of kids, I think that's so helpful for me, just as an educator talking to listening to, you know, when you talk to parents of children, it's, it's, it kind of brings you back to reality, because it's very different to be a parent of a diabetic than it is to be a diabetic. And so I think that's helpful for me. And I think it's helpful for all diabetics, because most of us have parents. To help you see the other side,

Scott Benner 1:07:19
it is a different perspective to, I think that I've said before, like, I think my greatest gift in this is that I can be dispassionate about it, because it's not me. And because my daughter's health is more important to me than anything else. So I can remove myself from the drama, and the anger and the pain and just focus on what needs to be done.

Carly 1:07:40
Yeah, yeah, that's true. And that's, that's also why when you're like when I was pregnant, why it's crazy how your control gets, you know, how, how you think before that you because you ultimately care about your child, and my case, my unborn child, but you care about their health so much that you, you somehow tighten, tighten your control, even though you thought you were doing it as good as you could before. And it is, it's, it's just, it just happens, you just you pay more attention, you're more into it. And that's when I started Pre-Bolus thing is when I was pregnant,

Scott Benner 1:08:18
doing something, doing something for love is way more powerful than doing it for yourself. That was

Carly 1:08:22
a you know, I have continued that it's my agency is about the same as it was now that it wasn't I was pregnant. And

Scott Benner 1:08:30
that's been really nice, good for you. But Congratulations, and thank you very much for being on the show.

Unknown Speaker 1:08:37
Nice to talk to you.

Scott Benner 1:08:39
Thank you so much, Carly for coming on and being so open, especially from your perspective. And thank you to Dexcom on the pod and dancing for diabetes for supporting the Juicebox Podcast please go to dexcom.com forward slash juice box to get started with the G six continuous glucose monitor today. We're going to Miami pods.com forward slash juice box to get a free no obligation pod experience kit sent right to your door actually do both. And after you do that, check out dancing for diabetes. It's dancing the number four diabetes.com. Just as I was about to push stop and button up this episode, I got this note. Scott, your podcast has changed my life. I wish school and camp nurses can somehow be required to listen to the whole thing as part of diabetes training. But I guess if they can at least require them to listen to the pro tip series. I bring that up actually because we spoke about that Carly and I spoke about that a little bit here. And if you're interested head back to Episode 210 for diabetes pro tip newly diagnosed or starting over and you'll be able to listen through the pro tip series that way. At this point, I think there's 11 episodes and even though I think I mentioned in the podcast that I thought by the time 2019 was over, I'd have a dozen episodes. The group Great news is that Jenny and I are going to keep going. And these episodes are going to keep coming once a month throughout the rest of 2019. So there's already like 11 there, and there's more coming. Please don't miss them. I can't tell you that they're life changing, because I'll sound like a jerk. And then somebody leaves a review that that guy is all full of himself. And so I can't say it, but Abby just did say it. And if you don't believe me, you can go to my Facebook page right now and see where Abby said it. Anyway, I really think that these episodes whether you are newly diagnosed, or if you're a person who has been living with Type One Diabetes forever, I think these episodes will help you bring things into focus in a way that can improve your agency and your daily control in degrees that you probably don't think are possible. Alright, check them out. Listen through. Don't forget on Friday, there'll be another defining diabetes definition. And next week just in time for the Major League Baseball, all star game. Sam fold will be back on the podcast. Sam played for the athletics cubs, Tampa Bay. He is one of the current coaches of the Philadelphia Phillies and Sam came on you know, so we could like man up the podcast a little bit. He and I are going to talk about how diabetes is oddly like baseball.


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#239 Dexcom Suggestion Box

Scott Benner

Leach-Centric!!!

Jake Leach is Dexcom’s Chief Technology Officer and he's on the show to receiver your feedback, talk G6 enhancements and spill the beans about how Apple Watch will soon be helping you with your type 1 diabetes.

You can always listen to the Juicebox Podcast here but the cool kids use: Apple Podcasts/iOS - Spotify - Amazon AlexaGoogle Play/Android - iHeart Radio -  Radio Public or their favorite podcast app.

+ Click for EPISODE TRANSCRIPT


DISCLAIMER: This text is the output of AI based transcribing from an audio recording. Although the transcription is largely accurate, in some cases it is incomplete or inaccurate due to inaudible passages or transcription errors and should not be treated as an authoritative record. Nothing that you read here constitutes advice medical or otherwise. Always consult with a healthcare professional before making changes to a healthcare plan.

Scott Benner 0:00
Hello friends and welcome to Episode 239 of the Juicebox Podcast. Today's episode of the show is sponsored by dancing for diabetes, Omni pod, and Dexcom. You can go to dancing the number four diabetes.com, my omnipod.com, forward slash juicebox. We're dexcom.com forward slash juice box to find out more about the sponsors. If you have trouble remembering those links, don't worry. They're available at Juicebox podcast.com. Or if you're listening in a podcast app, they're right there in the show notes, just tap on it. Only about 10 days ago, Kevin Sayer, the CEO of Dexcom, was on the show kind of sharing the big picture of where the company was going over the next year or so. And of course, as always, I reached out to you all and asked if you had questions for Kevin, which you all did, and I really appreciate it. So many of you asked really fantastic questions on my bold with insulin Facebook page and actually, on the Instagram page for the podcast as well, that we had just a repository of great feedback for Dexcom. So I asked Jake Leitch to come on. Jake, of course, is the Chief Technology Officer at Dexcom. Because he's in charge of scientific research, engineering, product development, Product Management, like he's the big overseer of this technology. And I thought, How great would it be if I could funnel your feedback right into his notebook. And that is exactly what Jake and I have done here over the hour that you're about to listen to. So if you want to hear your questions and other people's questions, ask Jake. If you'd like to hear the suggestions going right into his notebook, literally, you'll hear him writing in his notebook, then you're going to love this. And along the way, Jake is going to share things that are coming. Jake is going to explain the Apple Watch launch what no data means and much more.

Okay, are we all ready to find out what Dexcom is gonna be offering us over the next year or so? Huh? Are you getting excited? Are you jacked up? Are you ready to believe that nothing you hear on the Juicebox Podcast should be considered advice, medical or otherwise? And to always consult a physician before making any changes to your medical plan for becoming bold with insulin. If you are ready for those things. Then I say to you, ladies and gentlemen, this is Jake Leitch.

Unknown Speaker 2:31
Hello, it's Jake.

Scott Benner 2:32
Jake Scott Benner. Hey, Scott, how you doing? Man? Good. Listen, hey, right off the bat. I gotta say, first of all, we're recording. But I need to tell you. Kevin doesn't answer his own phone anymore. So I don't know what you need to do at your next contract negotiation or something like that. But

Jake Leach 2:48
I'm just saying, Well, I was I was expecting your call. So I knew it was probably you. But I yeah, I don't I don't always answer my own phone either. Only when I know I've got someone calling me.

Scott Benner 2:58
I just didn't know he was saying he's making a power move on you there something like that.

Jake Leach 3:02
Exactly. Funny. Jake, I

Scott Benner 3:04
have to tell you, I had a call set up with Kevin that was kind of wrapped around ADA. And then I had a problem. on my end, I couldn't do it. And it actually gave me a little more time to reach out into the community of people who listen to the podcast and ask if they had questions for Kevin. And they did. But then they asked a lot of other questions that seemed more leech centric, let's call them I guess. Awesome. We're gonna have to come up with a different word. Because I can't just keep saying Jake's back on the podcast. Again, we have to find different ways to say it. But I was wondering if we couldn't treat this time together as sort of, I don't know, like a feedback thing for you. Instead of like the great Yeah, can we do that? Or that? That'd

Jake Leach 3:45
be really good. Let's do it.

Scott Benner 3:49
Now that I have your attention, let me just say this very briefly. And then Jake, and I will in fact, get into the podcast proper. hear these words that I want you to remember dancing for diabetes, that's dancing, the number four diabetes.com, check out their blog. Check them out on Facebook, see what they're doing on Instagram, dancing, the number four diabetes.com I'm gonna just start with some questions I have based on stuff they asked. So aware time consideration, like you guys are at 10 days for G six g fives. And if people still have fours, I guess seven days for the older ones. 10s for these?

Unknown Speaker 4:27
Yeah, yep.

Scott Benner 4:29
How come you I mean, I'll just ask a farcical question. How come I can't just wear it forever? Like what stops it from being? What what you need it to be?

Jake Leach 4:39
Yeah. Great. Great question.

Scott Benner 4:41
Yeah. How do you stretch that out at some

Jake Leach 4:42
point? Yeah, yeah, great question. So we see where time so extending the word time is a great way to add convenience to the product. So you don't have to change it as often. But we also recognize that there are challenges to Continuing to be able to wear the device for for longer periods of time, there are two main things that limit the was aware of the sensor. The first one is more obvious. And it's really around the tape adhesive, with the adhesive for always trying to run this balance of it sticks well to the body and allows people to be active and do all the things kids running around exercise a lot of things without it causing irritation. So there is quite a bit to adhesive technology that goes into it about the readability of the adhesive patch, and the amount of adhesives that sum on on the product. And so over time, we've continued to make enhancements to the adhesive to make it last longer. But even today, we know that not everybody can get it. You know, not everybody's getting 10 days out of allergy six sensors. And so we've offered one of the things we've done is we've offered the an overlay, which is another clear adhesive that some people found very helpful. And we offer that for free, people can call into our tech support and get that we send out a quantity of them. That allows the camera I think it's 10. I think we send out but we ended up package of those. But that helps. There's a lot of other folks have figured out other ways to get the sensors to stay adhere to their body. But we do have many active programs, part of our G seven program is a new patch, as well as our future technologies. We're always looking at edge design, and kind of pushing the limits on what's possible. So that's one thing is that he's attached.

Scott Benner 6:39
And one other thing he tell you the free thing I Arden's actually about an hour and 15 minutes into Dexcom swap. So we just moved her site to another place. And as we put cleaner site, put it on, and use your overlay, I mean, like put it right on immediately when we put just the and that's become kind of a common way we do it. We used to not put it on right away and wait to like, I don't know, the first time she's like, I'm getting a shower, like we're in and we just realized eventually, like that's stupid, it's meaningless. So just we put it on. It's been terrific. We were using opsite Flexi fix before, which you can buy on Amazon for like 20 bucks for like a giant roll that lasts forever and ever. But your overlay is pre cut. And it's easy, and it works great. And you know, it's been fine for us. I also kind of want to say, I'm sorry, I know you you had a thought I hope you're able to hold it for a second. Of course. I was thinking earlier today like thinking about our conversation. And just, I don't I think sometimes because we need our insulin pump, or we need our Dexcom that we think of them as these. I know these things that we just I don't know, I don't know what the word is exactly. But it should just work all the time, which is expected and hopefully companies work towards that. But if I was on a heart monitor in the hospital, I wouldn't say to myself, now's the time, I'm going to do jumping jacks, because my leads would fall off and like there's I think you don't mean like I think there's there there has to be some on me to say to myself, I'm a person wearing an insulin pump, I'm in person wearing a glucose monitor, there are some things that are going to affect it adversely. That's not just that can't be fixed by us tell saying to the person that makes it Hey, why don't you just fix this be right, because like, he's a great example, Arden does not get any adverse reactions from wearing adhesive. She could wear your Dexcom for three days, seven days, 10 days. I'm not saying I would reset it, but she could wear it for 20 days. And she never has a problem and other people and that they're absolutely heartbreaking pictures online have really horrible reactions to them.

Unknown Speaker 8:43
Yeah,

Scott Benner 8:44
you know, yeah,

Jake Leach 8:44
that's good.

Scott Benner 8:47
I was just gonna say that it's such an individual issue. And, and we expect it to fit for us all the time, except my situation is different than someone else's situation. But you're still one company trying to make one product.

Jake Leach 9:02
That's right. That's a that's part of the challenge, right, trying to make the product work for everybody. And I think you're absolutely right, Scott, there's a there's a motivation factor about you know, it takes some effort at different times depending on what you're doing and what situation is to ensure that your sensor or your your pump sites are secure to your body but we are always trying to, you know, look at what's the latest technology that we can utilize to make the sensor stay adhered. And your point about isn't one of the points you made earlier was really important in putting that overlay on at the beginning of a sensor where we found in our in our studies where we've really looked at the performance of the adhesives, it does matter putting it on the first day is the best way to do it. You can put it on later, by putting on on the first day really helps out some people. You know, the best longevity is putting that overlay on First,

Scott Benner 10:00
the first day, do you have any guesses as to why or it's just what you're saying.

Jake Leach 10:04
It's basically a lot of when when the adhesive patches start peeling or failing, it generally occurs from the outer outsides and it starts peeling on the outside. This isn't the case where you like walk into something and actually knock the whole patch off. But if it's just overwhelming, it'll start peeling from the outer edge. So if you've already got the overlay on, it protects the outer edge of the white part of the patch from peeling up for appealing. And so it really just kind of stops that that currents of the

Scott Benner 10:34
patch peeling and I stopped you earlier from what I assumed was talking more about the the hardware and how long it can last in the body is my

Jake Leach 10:42
Yeah, yeah, the other major driver for sensor longevity is the performance of the sensor probe. So the the tip of the sensor, probe, the end of the scan is where towards the very end of it is where the glucose measurement is made. And there is chemistry on there. That's consumable. And one of the things that there's a couple things, there's the the consumable chemistry itself on the sensor, and that tends to not be the limiter, because we've designed the sensor to last. You know, even in extreme environments, though, the chemistry will survive for up to two weeks. But the other thing is that everybody's physiology is similar but different, right. So some, the way your body reacts with your sensor, it may begin to start, you know, the foreign body response over time, it starts treating it as, okay, it's a biocompatible as possible, but it's still a sensor probe on your skin. And so some, some people and towards the later days, at times, we'll see, you know, sensor failure message, and we kind of, we call that early sensors shut off. And what that is, it's the algorithm inside the transmitter, that's always looking at the sensor, it starts to determine that the sensor signal is not as expected and so not reliable. And if that happens enough times, it'll actually shut the sensor off. And so that's the other major factor other than adhesive. When it comes to it will essentially last the full 10 days is about that. Looking at that sensor signal and ensuring it's accurate. There's a number of new algorithms that we put into g six, related to ensuring we hit those special controls for the FDA. IC GM requirements, it's really strict requirements, particularly around outliers, where the system is not accurate. A lot of you basically can't have very many of those, not to meet the standard. So we put some algorithms in that look at looks at the sensor signal and shuts it off. It's not reliable,

Scott Benner 12:50
so incredibly proud of myself right now, which is probably a weird thing to say after you spoke and nobody heard from me, but I you got to a moment where you pause and I thought I'm gonna ask Jake if that's because of G six not requiring finger pokes and this stuff that the FDA probably met like and you and then you set it I was like, Oh my god, I'm getting so good at this.

Jake Leach 13:10
You got it. Nice work. Thank you.

Scott Benner 13:12
I've managed to pat myself on the back for doing nothing just now. But No, but seriously, that's exactly what I thought was okay, you guys went to G six, you had you You said I want to be able to say you don't need finger sticks to wear and you can use a G six. And that makes sense to me that then the tolerances for what, what the algorithm will allow out of I guess tolerance would be smaller than and that makes is so is that why and let's just I'm just gonna say it kind of bluntly Is that why some people are getting or no data signals with JSX then they got on G five. Are you ready to see how simple it is? To get a free no obligation demo of valmy pod sent directly to your house? My Omni pod.com forward slash juice box. I hit return. It says request a free experience kit. That's a peck by the way a pod experience kit. I'm going to type my first name Scott, my last name, my zip code, which I won't be telling you my email address Arden's day@icloud.com preferred phone number. Mm hmm. type of diabetes, type one in my case, I certify that I'm 18 years of age or older. And I acknowledge I have been provided access to the insulet Corporation privacy policy and HIPAA privacy, which I have. And then I authorize insulet Corporation its distributors affiliates and wholly owned subsidiaries that contact me by telephone just means they can call you and then I click Request your experience code. There, it's done. Now I'm going to be able to try on and wear the Omni pod for my very self to Find out if it is something that I believe I would enjoy before moving forward with it. Come on. You can't You can't turn that down. They just send it right to your house. And then you figure out what tubeless insulin pumping is all about. You get to say to yourself, huh, that kid the guy talks about on the podcast, you should been wearing this for 11 years? I'm going to give it a whirl. My omnipod.com forward slash juicebox with the links in your show notes, or Juicebox podcast.com. Is that why some people are getting or no data signals with GE Sexton they got on G five?

Jake Leach 15:38
Yeah, that is part of it. Where the data displayed has to be accurate enough to make decisions. And so that is part of it. Now we do have in the pipeline a number of enhancements we're working on. Now that we've had g six in the market for just about a year. And we've got a lot of user data coming back to us about the performance of the product. And one of the things we do is we monitor product performance in the field. And so we're working on algorithms that will and more data will be displayed. And so we have a couple of updates, it'll be coming that you know the kind of users it'll be, it'll be embedded in in some of the newer transmitters that will be coming out for G sex and it should, for some users, it'll they'll see less of those, those instances of data being blanked out. So that's one answer. We're always we're always looking at how to make things more improved. I get it. The other thing I would say, too, is we're really working on how do we ease the burden of center replacement. So if someone's sensor, if the user center doesn't last, the full 10 days, how do we make it easier for them to get a new sensor? And you can imagine, there's a lot of things we can do if they're using the phone app. And so we're really focusing on that because we know that's a pain point as you're sending yours, but your percentage in the last 10 days and you're expecting it to how do we make sure that you've always got a sensor in Tibet as a backup in case that one? This one doesn't last your full 10 days? Isn't? You know, not not all centers will last 10 days for many different reasons. But we talked about the two main ones.

Scott Benner 17:14
Yeah, I have to say, and this is where I hope people listening aren't just like, yeah, Scott's saying that because Dexcom you know, they buy ads on his podcast. It's not why Arden never doesn't make it 10 days. It but it could just be randomness in her body makeup that is allowing that to happen. And so, I mean, again, I don't want to say that I extended a sensor recently, but you know, I saw what other people see 16 or 17 days in? Yeah, yeah, the spotty, no data stuff. And the minute I saw it, I was like, boom, gone, like, get rid of it. It's out of here. But interestingly enough, it just does not happen to her in the 10 day window.

Jake Leach 17:52
Most most people don't have the problem. There's there are some people that have more of an issue. But most of our customers do the sensors the last 10 days. Yeah.

Scott Benner 18:02
So you're hoping one day that they'll be able to pop onto an iPhone or Android app and just say, Hey, I had a sensor failure, here's the pertinent information about it. And then another one will come to them.

Jake Leach 18:12
Yeah, all the app auto detected. I mean, we know, we did the app issues the message so we could auto detected an auto ship. I mean, that that would be a really nice enhancement. Check. That's amazing.

Scott Benner 18:25
Is that like gonna happen before I'm old? or?

Jake Leach 18:29
Yeah, yeah, you know, it's the it's the power of the mobile platform, right? When you're connected on the phone, there are so many more things we could provide, I think we're just starting to, I mean, follow was a really important was kind of our main update for the, you know, kind of moving the mobile platform when we did it on the g4 system. It the connectivity allowed us to do the remote monitoring, and there's so much more we we can and will be doing with with the mobile platforms. And we there will be I do see a day where they're in before year old Scott, where we, we can auto auto replace sensors, if it's an issue, an issue occurs,

Scott Benner 19:07
Jake, I fixed a couple of steps outside in my landscaping the other day, and it took seven days for my knees not to hurt. So I don't have a lot of time. You know, you just had something that made me think of a question. It's not on my list. I feel like this is the first time I'm seeing you guys. say to me, Hey, this G six thing, we're gonna update it and improve it. We're not just going to hold these updates and improvements to the next level. Like, you know, like g five to me came out it was g five. I'm sure you did some back, you know, enhancements that were maybe on the digital side that I didn't say, but is this the first time you're going to actually make an improvement or a change to the transmitter itself during the, I guess the life of the product?

Jake Leach 19:50
Well, it's a great question. We did a little bit of that on G five. But I think one of the things that we've done over time is the the the development teams, our product development teams, we've staffed really we've had a focus on our new products, but also maintaining and enhancing our current products. Because we generally have this, you know, three to four year cycle between major iterations. Sorry, there's a jet flying over the building a little bit of loud background, being in San Diego right next to the marine base in Miramar. Nice. It was an FAA team. So, yeah, so we we've really focused on being able to enhance the system while being working our new platforms. And one of the things that g five introduced is with the lot of the intelligence on and the architecture of the intelligence being on the transmitter. transmitters are replaced every three months. So we really can push it Italy has allowed us to push out updates faster than in previous years where you kind of had a system that was around for longer. And then also with the app updates available, we can really get things out faster. So the architecture of our system allows us to make those updates. And then we've also added more staff that their focus is to improve the products we have,

Scott Benner 21:12
okay. I mean, throw in a comment from a user, and then I'm going to move on to something else. So this is a really honest feedback from someone on Instagram who said, I have to be honest, I almost always lie when I call Dexcom tech support. And they asked me where I put the sensor. And and so I have an interesting background because my wife does drug safety. So I understand why you asked why they're wearing it. But I think people are afraid that if they respond with an answer that's not FDA approved, that you're not going to replace the sensor. And I don't know the answer to this question when I'm asking, but would you prefer to hear where they're honestly wearing it? And you'll still replace their sensor? Or do they need to tell a white lie to get their sensor replaced?

Jake Leach 21:54
Well, I think often, you know, the reason for the question is, is because we can only as a company, we're kind of legally bound, we can only speak to on label use of the product. So that's basically why we asked the question, because if it's if it's off label use alternate site. There's not a lot we can do when speaking to customers about issues. So yeah, I think that's probably the safest thing I can I can say. One of the things. Yeah, exactly. One of the things I always like to add to is that the reason why the current product, my G sex is indicated for abdominal use in adults, and then impedes to dominance. And buttocks is really because that's where during our very large clinical studies that we have to run to show the performance of the product. Those are the sites we've chosen. And there's no scientific reason why it wouldn't work in other locations that we haven't proven with a you know, FDA study that shows performance in those alternate locations. So that's really why we don't have the indication. But as we look towards future products, that's something we're always evaluating is when when is the time to do the study that allows us to claim that it works in the arm versus some people using it there.

Scott Benner 23:10
And I imagine that g7 is going to offer that kind of opportunity because of the new size. So I'm just guessing out loud, but so Okay, so let's play for a minute, Jake, up the customer service representative like, hey,

Unknown Speaker 23:20
Scott, I'm

Scott Benner 23:21
calling because my sensor failed on the third day. And you say, Where were you wearing it? And I say on my forehead? And does that stop down the customer service representative from answering any questions that I understand? does it stop them from replacing it?

Jake Leach 23:36
Yeah, I don't believe it stops him from replacing it. No, but we can Yeah, I'm that I'm less familiar with exactly how that works. Okay, Jake, I

Scott Benner 23:44
appreciate it. I'm sorry, I put you on the spot.

Unknown Speaker 23:47
No worries.

Scott Benner 23:48
Now art, it always wears her on her, like her hip but area, like, like quite literally forever. So I never run into that. But I do understand a bit of the other side of it about the data collection. And you know, what, what ends up happening after that, so, Alright, ready, I'm gonna hit you with a bunch of asks. So this is the feedback part. And then, at the end, I'm going to ask you about Apple Watch which Kevin ran around town after ADA. Like, like Paul Revere, talking about everywhere, somebody would stop and look at himself. We'll get to that last but,

Unknown Speaker 24:21
but Okay, cool.

Scott Benner 24:22
So I have some asks of my own and I have some asks from people. Okay, I've got my notebook. Alright, let's break it down to like, I don't know how we'll break it down. Alright, here's the first one. raw data, like the so there are people who use third party apps who can see what the I guess the what the algorithms thinking it's thinking you might be here, you might be there or, you know, the somebody will say, Look, when my Dexcom app tells me there's no data available. I still see the data on this other thing. I think I know the answer to this, but is there ever a thought to allowing people to see that raw

Unknown Speaker 24:56
data

Jake Leach 24:59
um, I'll enter in different ways the raw data, which is actually the sensor signal. That is, we don't intend to share that. And display that in the real reason why is one of the reasons why we can develop algorithms that ensure sensors are accurate is the volume of data that we have. And that our experience with the sensor manufacturing and how we pair it to the algorithm, all those things, a lot of the what I've seen is folks trying to develop their own algorithms that use the raw data is that they have not seen all the different types of failure modes that can occur, or things in the signal, they just don't have enough. You know, even if you had a number of people trying to capture that raw data, you're never going to get it to an algorithm that has some, you know, seen all of the different things that our team has been able to look at over millions and millions of sensors. So it just kind of, uh, might be a little dangerous to do that. So I think our goal right now is to provide reliable real time data. One of the things we are doing, though that's new is, and I spoke a little bit of about it at our products here theater at ADA was that there's a retrospective API that's available today, or partners who are developing apps, meaning they can develop an app that then goes to our cloud and pulls down three hour delay data. Something that we're working with the FDA on is getting a an approval for a real time API, this would be an API that would provide real time data to other apps through the cloud. As you can imagine, a partner could develop a different type of follow up that maybe offers things different than the way that our follow app works, or other. There's lots of other reasons why people want real time data and not retrospective. And so I think that's going to be an exciting opportunity in the future, for access to real time data, but not raw data.

Scott Benner 27:00
If I dumped it down inside you, it's possible I could walk outside, close my eyes and walk across the street, not get hit by a car. But if I keep doing it, eventually I might get hit by the car. Is that the idea that you can? Exactly, exactly. Yeah, there are things that can happen that unless you have lots of experience with but often those cars drive down the street, you might type it wrong and get run over into somebody could be using this data that you're choosing not to show people for very good reasons. And it went well, it may work out for them. Well, today, it could end up making being a bad decision based on that data later. And that yeah, that's something your algorithm would weed out and never let get to the end user.

Jake Leach 27:37
Exactly. Gotcha.

Scott Benner 27:39
All right, cool. Some things that have that don't exist on like, follow, or there's one little one, that's amazing. And I don't, I'd love to know why I can't see rate of change on my Dexcom apps. Why can't I see that? My blood sugar is 160. And that means it's going down. I don't know three points since the last reading. Oh, so so the so the arrows indicate a rate of change, but you're saying like an actual number, show the number I have to say it's on a couple of third party apps that I've seen. And it's incredibly valuable. Like, like I was, so I was saying something to somebody this morning that is, is in the same vein, but different. So she's using this woman I'm talking to Hi, Brandy is has her low set at 100. But she really doesn't think of herself as you know, needing to do something till after 80. But when she gets under 100, her line turns red. And it changes how she feels about it. And so that the line itself doesn't scare her where it's at doesn't scare but the the color of it makes her brain think differently. So I said to her, just push it down to 80 so that you don't see red and believe it or not, Jake, and I'm sure you do believe it that that impacts how you think about what's going on. Sometimes it takes away anxiety, right? Like I see a falling line, but it's not red, so I feel better about it, the rate of change on other apps, I have a secondary app running behind Arden stacks comm app. And when I look at it, and it says, You know, I hear Oh, she's falling and I look but I see she's only fallen a little bit like he gives me more perspective rate of change would be an amazing update to your stuff. I think a plus or minus and a number.

Jake Leach 29:20
Oh, yeah. I just added it to our list. I do we do really identify with that concept of there's can be an emotional reaction to the way things are displayed in the colors. And that is one of the things that we factored into some of the G original g five and the imageclass design but things that we're also looking at for our next iteration of the app. Because you're absolutely right there there is a react can be a reaction to how you feel about the way the information is displayed. And building on that.

Scott Benner 29:54
I have a question I'm going to ask I don't know the answer to but I might bet a little bit of money on it. The last update to the Follow up. Have you have you changed? How the line is rendered? And I don't know, I don't even I'm using the right words like, but does the do the angles and the pitch of the lines? In that in when I look at that, that follow up? Have they been squeezed or stretch somehow, because I make so many. I manage art and based on so many informations on pitch of the line, which I know is probably a little above, you know how some people think about it. I'm gonna pull it out now, so that I can, so I can talk about a little more

Jake Leach 30:34
thoughtfully. It's a bit that's definitely advanced. But has

Scott Benner 30:38
that changed in the last update, and maybe you don't even know, like, it could have literally been something a graphics person did, just because it looked nicer. But it changed my interpretation of the data.

Jake Leach 30:51
The what? Yeah, I'll give a couple differences. So the, you know, with the new updates to follow, there's the we did it, we introduced the landscape mode, which allows you to turn the phone sideways, and then you can use your finger and you can actually trace along and see the points and what's displayed. And what is there were some enhancements, that basically makes the display on follow the same as the display that's on the G six app. Okay. So if the older version of follow had an older version of that graph display, and so you there may be, as you look at it, you may see it slightly different than the the new one versus the old one. But the, the new follow is identical to what's on the GS six app, when it comes to the way those points are displayed, actually the same physical code,

Scott Benner 31:43
you might want to add me to your beta tester list, as I'm saying, because as this podcaster get this podcast gets, we're about to By the way, this summer, we'll celebrate a million downloads. So as that's happening, I'm actually seeing almost to my amazement, that the ideas we talked about here are I think it's become a way of thinking. And so if it happened to me, it happened to other people. And it genuinely was it was off putting, like I looked, and I was like, Oh, now I can't decide what to do. Just because it interesting, visually looked different, which was just anyway, and they get that might be a ninja level problem. But but it was, it was real. Yeah, that's real. Definitely. Can followers, please see expiration times have sensors on the follow up?

Jake Leach 32:26
We Yes, absolutely. That is we want there's a number of like, there's extra information that we need to provide in the follow app. Because it's really around this concept of your parents are helping their children, children manage diabetes, and the more information we can put into that, the better. I'll give you an example. At one point, we were thinking, Okay, maybe we just take all of the clarity features and put them into the G six app. But in thinking through that, what we realized was, there's a lot of parents who use the follow up the don't get themselves have a G six app there, they have a follow up and they use the clarity app as well. And so that clarity app is an important aspect of being separate from CGM app. And so yeah, we definitely recognize it's a very important use case. And there's a lot of information that we want to update in the follow up. One of the things we did recently is there's now influent data in clarity. For the first time ever, we using if patients are using an in pen, companion medical, that's a smart pen that has its own app, and that data is being automatically uploaded to the clarity accounts. I would love to show that in follow. Show that influence data and follow and roll will add over time will add more of our influence partners will display influence data from their delivery systems, pumps and pens in our clarity software. And so that's another example of just the richness of the data we can provide inside inside the app. And yeah, expiration date. Definitely. Okay,

Scott Benner 34:03
Jake, you just answered a private question I've had that I've never asked anyone I've always wondered like I wonder if Dexcom is pissed at Mike left if it started up in 10 but now I realize you're not

Jake Leach 34:11
so not not at all not at all No I'm Mike and I are good friends and I yeah, they're doing great things over there and they were happy to be working with him

Scott Benner 34:21
is very nice to know that you are uplifting of people who who move on I actually a person who helps me with the business side of this podcast with you guys. She's going back to school. Melissa I want to wish you a ton of luck and success is very cool to know that you're not pissed at her now that she's going okay, so people ask all the time more volume and alarm control like like functionality user defined not just the timing of it, but the volume of it. One lady said I wish I had her. She's like it would be fantastic. Oh, if the high alarm to go off at night and wake me up but not scare everyone. I'm around her. In the day, that's how she put it that was I thought, appropriate because I see my daughter sometimes grab her phone and clutch it to her when her alarm goes off trying to quiet it down a little bit.

Jake Leach 35:09
Right? Yeah. So adding a volume to like the times a day. That the profile. Yep,

Scott Benner 35:15
yep, yeah.

Jake Leach 35:16
today. Yep.

Scott Benner 35:16
So here's one for you talked about how there's the landscape view now on the follow up, which I really like. And you can run your finger and all that. But when you guys did that, you took away the three 612 and 24 options on the portrait view that's made a lot of people unhappy. I'm one of them, actually.

Jake Leach 35:33
Yeah, and is that because you have to turn it sideways to be able to get to it? Yeah, it's kind of an extra step.

Scott Benner 35:39
And I, I can speak for myself, I don't know why other people do it. But I can make better treatment decisions on a three hour line than I can on a six hour line, I look at a 24 hour line for trends, I look at a 12 hour line to see if my boluses are off. So the the the the ability to step back, like you know, the idea of like, you know, when your hands right in front of your face, you can't see much but you step back a little bit, I sometimes I need my hand in front of my face, and sometimes I need to be able to step back. But when you go to landscape mode, you can select the three hour display, right? Yes, but there's something about it. That irritates me that I have to do that. And I couldn't even I can't. I can't quantify that for you. But so many people say it that I don't think I'm the only one.

Jake Leach 36:22
Yeah, no, it definitely It was a big change here it

Scott Benner 36:24
and I also imagine if you thought, here's me, I'm putting myself in your head. I'm in the meeting. And I go, yeah, it'll be on the landscape side. That's fine. And that's probably made sense. But it It wasn't just how do I put this? I thought when it first changed a lot get used to it. And I never have that that I thought I think the important part.

Jake Leach 36:44
That's good feedback. Yeah.

Scott Benner 36:44
Will Will we ever get an app for follow? Will it be excuse me a widget for follow?

Jake Leach 36:51
Yes. Yeah, absolutely. That's that's on that's on the list for sure. That's Yeah, tie a tie on the list for fall.

Scott Benner 36:59
Here's a wind will follow have the features that users can see see this, somebody just asked it in a great like, one liner, like all this stuff we've been going over. So just I wanted to just share that with you. It came back so much at somebody just said, Look, I see all these people have asked these great questions here. I don't know if my questions in here. So I just want to know, when will the features be there for follow? And what will they be? And, and so I'm wondering, as I'm asking you the questions, are you hearing me going, Oh, that's definitely coming soon? Or Oh, that's a good idea. Are you having both reactions to

Jake Leach 37:31
I have Yeah, both both reactions, I think most of the stuff we talked about is on is on the list to do and the way we what we do is we manage we in software development, we call the backlog, we have all these requests of things you want to implement. And we go through and prioritize using the mainly customer feedback. But also kind of level of effort, some features are really easy to implement the ticket and have a big impact. Some features are harder to implement. And they have a big impact, but they kind of take longer. And we try and group a number of those together. And one of the things that we're looking at doing right now is being able to make releases faster. So we've you know, with the classification of G six moving to a class two, from a class three, it's enabled a lot of us our systems to be able to be updated so that we can do things a little faster, doesn't change of the validation requirements or any of the quality, but it just allows us to put things out faster without having to always put it in front of the FDA before long before putting it into the market. So we're in the midst of planning out how can we move faster. And so there'll be updates coming out more frequently than we have in the past, particularly for follow follow really hadn't been updated much since the original version was launched. With g four, we done a lot of compatibility updates, but not new features. And so we're just beginning to start planning out. Okay, what are all these new features, we've got a great list. And many of the things that we've talked about, most of the things you and I've talked about, are on that list, but the timing is going to definitely be within the G six timeframe. So within the next year, or a year or so, there'll be a number of new releases for follow. But we just did our first big one. And we learned we learned some things. Not everything went perfect with that at launch. And we recognize that and so we're looking at Okay, how can we do it better in the future? The exciting thing, though, is that it's going to become faster, faster releases.

Scott Benner 39:33
It's also worth noting, like sure there are like third party apps that people like Oh, look, it has like rate of change is a good example, this one as rate of change. This one's better. Why doesn't Dexcom do that. But I would also tell those people who like those apps, those apps are incredibly confusing and overwhelming. And only the people who really understand all that can look at that and not become confused and overwhelmed by it. I think they have to accept that there is always going to be something from the company. That's for everyone. that there might be other avenues. And you spoke about it before you said it will be an API available where people will be able to make a different app like theirs. They have to understand your Dexcom for everybody there. And I think that way too, because there's some third party apps that people love. And I look at them and I'm like, Oh, my God, that is garbage. And I could never use that. But people love it. It's just it's too much. And I don't think I'm easily overwhelmed by the data coming back from Arden CGM. And sometimes I'm like, That's too much. I have one here for you, Jake. I, but when I saw people ask, I thought, Oh my God, that's the completion of my thought. Because sometimes when you get away from, you know, like, say you go in the pool, and so there's no set, there's no, you know, you can't get a signal. And your kids been swimming for 20 or 30 minutes. You think, Oh, I really would like to know what their blood sugar is. And then they jump out and then you have to wait for a cycle before you get a number back again. Could you use a could there be a button that forces an update? Let's go with this. Scott types into his browser thing one more time. dexcom.com Ford slash juice box. So make knowledge your superpower with the Dexcom g six CGM system. I think your superpowers that you live. I think you're superpowers that you listen to the Juicebox Podcast but we'll make this your second superpower. Okay. Anyway, let's see what does this say your zero finger sticks, glucose readings right on your smart device customizable or salons? Get started with Dexcom collect? Patient name, first name, last name, email address, phone number, city, zip code, birth date, type of diabetes. The pump do use pills injections, insurance information. I agree. I agree. I'm not a robot. And next. Wow, look at this. Thank you for your submission. You are one step closer to obtaining a dexcom continuous glucose monitoring system. One of our representatives will be reaching out to you to take the next step. You know, the next step is Don't you know more finger sticks, seeing what direction your blood sugar's moving, and how fast it's going. They're being able to follow a loved one's blood sugar no matter where they are on your iPhone, or Android. Hmm, that's the next step, baby. The next step is the stuff you hear us talking about on this podcast every night. The next step is freedom. It's ease, it's happy. Take care a happy step dexcom.com. forward slash Juicebox. Podcast share show notes at Juicebox podcast.com. Alright, let's find out about this apple watch thing, shall we? Could there be a button that forces an update

Jake Leach 42:43
right now. So the way that the system is architected, it's the transmitter that earns on and tries to make a connection with the plays that are within range. Okay. And today because of a battery and the technology kind of constraints, it only does that every five minutes. But there's lots of concepts that we've been mulling over for our g7 system that could potentially make that quicker, because we totally recognize the, hey, I want an update now. And, you know, I might have to wait up to five minutes to get get the update. So yeah, there's, I think our approach that would be are more faster updates between the two devices, not just every five minutes, like there is today.

Scott Benner 43:27
So maybe when there's a battery situation that can handle it, you'll be able to ping more, because I saw both sides of it. I thought that's a really brilliant idea. And then I also thought, oh my god, some type A Luna is going to stay on there and push that button over and over again and kill the battery in the transmitter. And And so yeah, just be like, What is it now? What is it now? Like, okay, relax. But but I think this question comes specifically from parents because I've had the same thought like when you have to stop your kid's life and tell them hey, stand here. It's, it's a little. You know what, it's weird, but it's a little demeaning. I don't know another way to put it like, hey, stand here till this thing tells me this number. So you can go back on the field or go back in the pool or something like that, in that specific context. It makes a ton of sense to me. And it's the only other time I've ever considered it. I mean, maybe like when you're battling a low sometimes and you eat something you're like, God, I wish I knew what it was right now. But you just usually test in that situation. But that's good to know. So it's, it's alright, so it's something on your radar. Do we have time? Can I hammer you with a couple quick ones and like your and then go to an option for a snooze alarm was asked a bunch of times, like, Hey, I have it set up so that I repeat every five minutes. Because I want that but so that I hear and I know but once I know, I know. Is there a way I could tell it? Right? Right on Don't tell me five minutes from now again. I have that problem sometimes with high blood sugars. Like I wanted to let you know what I mean. So it's news in the works.

Jake Leach 44:57
Got it? Yes, yeah, actually, there's a number of things that It's actually a great you mentioned I, there's a number of things about the high alert and the intelligence of the alerts that we're working on. I think one of the things that I always think about is, you know, sometimes people want to be alerted when they're going high. Sometimes people know they're going to go high, and they don't necessarily want the alert, at least not within a period of time. So some sort of flexibility there. There's definitely we're trying to design it for you know, for, again, like you mentioned, apps that can work for lots of different people. And so we're looking at how do you turn features like that on for people who want them? And so I think that the intelligence around the alerts the snooze, and all those things are definitely on the on the horizon.

Scott Benner 45:39
Yeah, I know, I mentioned this to you in the past, but I think it bears repeating. Again, here, Photoshop Elements has tabs at the top, you can you can use it in expert, or you can use it in beginner and beginner. It's been it's like PaintShop Pro from like 30 years ago, and an expert it has more options. And I just I think that's a simple way around. Fall alerts for followers that people say is really desperately needed. Like it's not enough to see the number going down. Like they want to be alerted if they're falling fast or not.

Jake Leach 46:10
Okay.

Scott Benner 46:11
Just let's see what thresholds can be set to my time today. Oh, this one comes up a lot. Is there? How did she put it profile options? Like, can I set up a profile that works for the school nurse, but is different from me? Because I don't want the school or like for follow? Yeah, like, I don't want the school nurse know what my kids blood sugar is? After five o'clock in the afternoon, that kind of thing? Oh, okay. So by time of day, okay, yeah. And by person, like so can that person have access to this data, but only in this time of, you know, and on these certain days? Or can I stop them from seeing it without making force like unfollowing? like dropping them from the follower list?

Jake Leach 46:54
Yes, we could we could do some that says that's a not I've heard that a request a similar type of request, not in the same way. But I think, yeah, that's definitely something that could be implemented. I think you can have different settings for different followers. But what we don't have is the ability to turn off follow, like on the weekend, or the exact use case, the nurse, you're talking about them. That was not the original use case, when we designed the follow system was not for that. But we've learned over time, there's a lot of different uses for follow that we didn't originally designed for that we need to consider. And so that's, that's an important one adding when we added up to 10. followers, recently, that was really born out of people were having to add followers and remove followers every week, because there were more than five that needed at a given time. So this is like an enhancement to that it's okay, now that you have up to 10, let's figure out when we could turn them on and off based on a profile.

Scott Benner 47:54
Yeah, I like that. That's a great idea. And I think in a similar, slightly similar vein, someone said, hey, my son's use our app has different thresholds that can be set for different times a day. But can I do that on my follow up, too? Yeah, I guess that's a person saying, you know, maybe they're saying, Look, I'm comfortable with my kids blood sugar being 150 while they're sleeping, but during the day, I want to know when it's over 130 or something like that. So I don't want to get woken up. Like I want to be able to say not now then when the follow side as well. And I guess you could use that the opposite way. I'd like to know, you know, I want to know what I want to know when I want to know it, I guess is the is the crux of it. Okay, so one quick question. And then I want to I'm just gonna say Apple Watch and let you talk. somebody pointed out that there's some seems to be a lag to the Health app. And I don't think a ton of people use the Health app, but I think you would like them to and I use it sometimes. Is there a reason why the information is not live on the Health app? Is that an apple thing?

Jake Leach 48:50
Oh, it's Yeah, that's a great question. There's the Health app on the apple platform. And then on Google, we actually have Google Fit, which is also the same type of a database where users if they activated can it'll deposit their their CGM information in there, it is three it is delayed as three hours delayed and split is an in called retrospective. And that is really, because of the the FDA kind of regulation around real time data. In real time, data is a different classification. In terms of risk than the retrospective data. retrospective data is considered data that you can't utilize to manage your diabetes in real time. Because it's three hours old and full action times and all things factored in, you can't really use three hour old data to manage diabetes in real time. So that is something that we're looking at revisiting the right now that it is delayed three hours, it's because of the way that we got that cleared with the FDA. If you think about it, it's very exact same delay. That's in our current retrospective API. Where we share data with, like gluco and others. That's all three hour delayed for the same type of reason. But we're engaged with the FDA right now in conversations about how do we open up real time data or make it more available to partners and health is Apple Health is one of those things where it's a database, users can use it to share their CGM data with other apps on the phone that they collect. And so we're looking at all the different options there.

Scott Benner 50:28
It's cool that people are using it, that's for sure. Hey, listen, before I say Apple Watch to you, I want to tell you, I got this feedback from somebody recently. And you talk you guys have been talking a lot more about partnerships. Obviously, in the last year or so you have won with tide pool and Omni pod and T slim and I'm sure others and and it's it's really moving people forward quickly. And even though you you know, Dexcom in this podcast aren't partners. Having access to your to your brain and being able to pick your brain like this. And having access to the data that comes back from my daughter's glucose monitor has sort of turned this podcast into that thing. Like, when I recognize that there were people saying that they manage their diabetes. And they were talking about it like they were being bold with insulin, I was like, well, that's something we said on the podcast years ago, and it's become a hashtag that's growing at what I didn't realize is that people think of that as a management style now, and I would never have come up with it without the data that you guys share with me for my daughter. So in some fairly strange way. You know, there are now I'm going to say, I because I want to be conservative, but I pretty sure I hear from a dozen people a day, a dozen different people every day, who are showing me either they figured out a meal, or they're a one CS down 122 and a half points, people that once they've listened to the podcast for a while just get 681 C's in the sixes, like just, it just happens. Now, they don't even stress about it, it's just they do these things, these things turn into an A one c that's, you know, more like sex. So I have to thank you. I mean, my daughter's health aside, I'm a little overwhelmed by how many people it's reaching. So it really is, it means a lot to me. And from what I'm hearing back from all these people, it means a lot from them, too. Because every one of these questions, and with please thank them, you know,

Jake Leach 52:22
I yeah, we really appreciate it in our teams, you know, one of the great things about working at Dexcom is we get a lot of feedback, you know, the both positive and constructive. But when people talk about how the product is helped them, you know, change their lives or help them, you know, manage diabetes better or save their child's life last night, it's one of the things I love to share with our teams, because they I mean just helps drive their motivation and passion for what they're doing. Yeah. And it is, we are company cultures, it was motto patient first, which is you you do right by the patient, and everything kind of takes care of itself. So that is core to our DNA. And it's going to remain part of what we do.

Scott Benner 53:08
Forever. We'll share this one next time I met a person in their late 40s, who's had diabetes for all of their adult life. And their blood sugars are constantly all over the place a onesies are constantly in the eights and the nines. And just by looking at a graph from a dexcom receiver, I was able to tell them, okay, here's what's wrong with your basal insulin. Here's where you're, you know, your boluses are wrong, we have to change your insulin to carb ratio, blah, blah, blah, so decades of living like that. And three days after we talked, they're fine. Blood Sugar, never under 80. Never over 120 they know how to do it now. It was all there the whole time. They just didn't know how to interpret it. Yeah, it's fascinating.

Jake Leach 53:52
It's data that is data that people haven't you know, in the past, we didn't have access to that type of information now that it's there. There's so much can be done with it when there's so much more we can do with it. So yeah.

Scott Benner 54:03
And it doesn't even take long like I am at the point now where I can look at a graph and be like, Oh, I know what's wrong, like immediately. And I trust me you don't know me that well, that I'm the guy that has that skill is bizarre, because it shouldn't be me like I'm really the guy you should be like, oh, Scott, yeah, we go to the movies with him. He's nice. Like, that's pretty much it like that, that I've developed any kind of skill is crazy. So if I can interpret that data back, I can't imagine what it's doing even for the people that I don't know. So okay, Jake. 8,014,253 people asked me when they can use their Apple Watch without a receiver or their iPhone. When's that happened? Okay.

Jake Leach 54:43
Yes, trust me, it is coming. Yes, I you know, we are doing some, we have some prototypes that we've built and been testing quite quite heavily. And so, we're a couple things about it. And it requires an update to our transmitter firmware. So it's kind of invisible to users but, and there'll be a firmware that's going in update, that's the software inside the transmitter. And there's some new features, we had to add to the Bluetooth interface to enable the smooth handoff between when the user is on their phone is in range, and they're using their phone. And then when they walk away from their phone, and they want their watch to take over, we had to make some rather significant changes to the Bluetooth interface to do that, working with the apple profile for the watch. And so we've made those changes. And we've got systems that we've been testing for quite a while to ensure that this thing works exactly where we want it to. But it'll go off, we'll begin shipping transmitters with that firmware in it. And soon, I can't be exactly specific, but we'll ship it. And then as soon as enough of those transmitters are out there, we'll turn on the app feature that allows it to have allows it the transmitter to communicate directly with the watch. A couple things about it, though, you'll always need to have an iPhone to kind of set up and start the session. Because there's a lot of functionality in the app. That is we can't implement all of that on the watch. But once you have the session up and running, then you can walk away from your phone for extended periods of time. And you'll you'll get your alerts and you'll get all your CGM data live. I've been testing the feature myself. It's incredible. I don't have diabetes, but I'm always testing our products and understanding from user perspective. But it's wildly freeing to know I can just walk away from the phone and still get my readings on on the watch. Without having to wait, I gotta go back. And Randy, I like that concept you're mentioning about having a child stand next to you for at least five minutes to get their data. Well, this is one of those are wearing the watch as well, in all likelihood, there's gonna be data on it. So there's, um, yeah, it's a really exciting feature, it's more impactful than I even thought it was going to be when I started testing it. So it will it will come out it will come out on G six. And that's about as much I can say on timing. But well, it's kind of

Scott Benner 57:08
the way Kevin said it was. And because I said to him, I was like, Look, you should just not mention it until it's you know, in everyone's hands and turn it on and be like, hey, guess what you guys have now. But let me ask you a question about, about that about setting expectations for people. And then I'm going to let you go because we've been talking about Apple Watch. And this this usability, it feels like for a really long time. And while most people aren't in the space, enough, in their day to day lives to feel like Oh, God, they told me that two years ago, I don't believe it anymore. I have heard that from people who are constantly in the diabetes space. So my question is, is it did you guys start talking about because nothing happens by mistake in a company, you're a publicly traded company? So did you start talking about it by and think it was going to go faster?

Unknown Speaker 57:56
Did

Scott Benner 57:56
somebody else that was the apple side that held it up? Or were you just like, hey, this thing's coming. But you don't think of time the same way as maybe the people who are waiting for it like, and there's a lot of questions in there. But I'd love to understand that whole, like when we hear about something. And you know when to when we get it like what's the thought process on the back end with you guys like dessert?

Jake Leach 58:18
Yeah, that's a great, it's a great question. The So the short answer is we we thought it was going to go faster. So we usually don't like g7. Right? We've talked about that for quite a while. And part of that's because it revolved around a partnership with verily and we have there was a large financial commitment made in that partnership. So you kind of talk about what are you doing? Well, it's for our g7 platform. But the Apple Watch specifically is about we thought it was going to go faster. And what happened was, Apple turned on the core Bluetooth functionality for certain partners. Dexcom being one of them. That's the ability to actually connect directly to the watch with a Bluetooth interface. And as we started to go through our use case, with the version that they first implemented, it was about two years ago, I think they announced it, we started to realize that the use case wasn't going to work. One of the specific things was pairing our transmitter to the watch was a challenge with the original implementation of how that core functionality worked on the watch. And so giving, you know, working with Apple feedback, we're also not the only folks working with Apple on connectivity to the watches, other types of devices out there that are doing it's all of us working together and basically had to we had to iterate on the implementation. So the new watch OS that was launched at the end of last year has the functionality in it that we need to make the user experience what we wanted. And so, since that release, we've been doing a lot of testing to ensure it covered all the use cases. But what we didn't want to do is launch it and have it not not delight users and have some issues on the usability side. So we've actually had prototypes, and for multiple years that have been out of the functionality, but they didn't work smoothly, there'd be data gaps would be things that happen. So it's taken us this time, and the updates from Apple to make it work properly. So that's a long answer, but we thought it was going to go faster. It's pretty good.

Scott Benner 1:00:20
I'm an Apple Watch user. And every time I buy a new one, I think to myself, why am I buying another one of these things? And I, there's part of me that's like it, because it's gonna start working the way I wanted to. And, and yeah, it is really new technology. Listen, it's easy to joke about this a tiny little thing on your wrist, it's a computer that, you know, probably could have could launch the space shuttle. And if we had a space shuttle anymore, that was an old reference. And it's just this, this stuff takes time to develop. And there's so many different partners and people trying to use it. Like it all makes sense to me. But it's easy in the moment to think, to feel like as I thought to like how they said Apple Watch. And now, you know, I think I'm two more Apple Watches into it. And but you're saying now everything is sort of finally there. Like you're comfortable that when this comes out, it is going to be the thing that people wanted? Yes, yeah, it's excellent. Hey, I'm gonna let you go. But I I don't know anything about Android. But I got a lot of messages that just said Galaxy S 10. Is that a thing?

Jake Leach 1:01:15
Yeah. So what the it's not about it's not that doesn't work. But the Samsung S 10 is a new phone from, from Samsung, the Galaxy S 10. And it just launched at the beginning of the year. And we're currently testing compatibility for it. One of the things that happens with our current testing, particularly for Android, because Android devices, there's more of them, and they release at different cycles, we have to do quite a bit of compatibility testing to be able to add it to our list of compatible devices on the website. There's right now, there's over 40 devices on our website that the G six and G five are compatible with that cell phones, but the Samsung one is that we just finished the testing. So within the next month or so it should be on the supported device list. And so we're working hard to bring that but it does take us about three months to get through all of the testing that's required. One of the things we are looking at and working with the FDA on is there. Now that we've had a lot of experience with this compatibility testing, is there a way to do this faster, because we think there's probably some things we've been doing that we could go faster or reduce that amount of testing, but it is important. And it's important to the FDA that the device works well and that they're very compatible. And there are some Android devices out there, they tend to be lower cost devices that don't work as well. And we don't support them for that reason. Because the the Bluetooth compatibility is not as strong as it needs to be. So that's what we're validating with the S 10. So hopefully, I by the end of this month, which is like a week away, I think we should have it up by then. But I was just actually looking at that the other day. So very soon this time will be sported

Scott Benner 1:03:04
cool. Hey, so other other other watches that I have an Apple Watch. So I'm American, I just imagined nothing else exists. And so are there other like watches and devices that are you guys looking at having the ability to do it on Fitbit, or like I'm just making up words now but others? Are there other things like that that exists? Are you just as far as a watch goes? Is it just gonna be Apple Watch in the near future?

Jake Leach 1:03:26
on the Android platform today, we support the secondary display on on the where I OS system so the lot of different manufacturers manufacturer manufacture of watches that are compatible with them where OS and so that we do that secondary display and we are looking at doing a direct to watch on some other some of the other platforms as well. But Apple is going to be the first

Scott Benner 1:03:53
Okay. Hey, and my last thought is because I just had it now. Hey Siri for followers.

Is that Yeah,

Jake Leach 1:03:59
yeah, definitely on the list, because people like it

Scott Benner 1:04:02
and I hear a lot from people like when I'm driving Hey, Siri is a big help to me. Now. I've said hey, Siri, three times my phone's gonna start yelling at me soon. But cool, Jake, I kept you like for the whole hour. This thing is packed with information. I really appreciate you coming on and doing this. I'm going to say goodbye. And thank you to Dexcom on the pod and dancing for diabetes for sponsoring this episode of the Juicebox Podcast. Please don't forget that there are links in your show notes at Juicebox podcast.com. If you want to find out more about the sponsors. If you downloaded this on Friday or the weekend I hope you enjoyed getting an extra episode of the podcast this week. Please don't forget that defining diabetes also came out on Friday along with this episode. Defining diabetes of course is with Jenny Smith and I where we take a term from your diabetes life and define it in just a few short minutes.

Jake came back, back again. Yes, he's back. Back again. Jake came back Jake came back Jake came back Jake came back


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#238 Defining Diabetes: Basal

Scott Benner

Defining Diabetes: Basal

Scott and Jenny Smith, CDE define the terms at the center of your type 1 diabetes care

You can always listen to the Juicebox Podcast here but the cool kids use: Apple Podcasts/iOS - Spotify - Amazon AlexaGoogle Play/Android - iHeart Radio -  Radio Public or their favorite podcast app.

+ Click for EPISODE TRANSCRIPT


DISCLAIMER: This text is the output of AI based transcribing from an audio recording. Although the transcription is largely accurate, in some cases it is incomplete or inaccurate due to inaudible passages or transcription errors and should not be treated as an authoritative record. Nothing that you read here constitutes advice medical or otherwise. Always consult with a healthcare professional before making changes to a healthcare plan.

Scott Benner 0:00
In this episode of defining diabetes, Jenny Smith and I are going to define bazel. Seems simple, doesn't it? Maybe it's not. Maybe it means more than you think. Defining diabetes is made possible by Dexcom on the pod and dancing for diabetes, hang out for just a couple moments after Jenny and I define bazel and find out more about them all. Please remember that nothing you hear on the Juicebox Podcast should be considered advice, medical or otherwise, the Always consult a physician before becoming bold with insulin, or making any changes to your medical plan. Hey, Jenny, let's define bazel. I'm going to go first this time.

Unknown Speaker 0:40
Okay.

Scott Benner 0:42
I'm online. Right? So Basal outside of diabetes is just forming or belonging to a bottom layer or a base, which makes sense when you translate it to diabetes, right? Because it's a baseline of insulin. Right? It's it's that, that that kind of layer of insulin that, you know, we talk about all the time on the podcast, like, you know, when you hear me tell you, during like a higher carb meal, I think we call them a carb beer meal one time I said, I like to lay a blanket of bazel over top of the lifetime of that food. So that makes sense. But how would you define bazel for diabetes,

Jennifer Smith, CDE 1:18
so bazel for diabetes, essentially, it's a in those who inject it's a long acting insulin, usually inject it once or twice a day, and it covers the background feed the physiologic need for insulin that your own pancreas would do as a drip, drip, drip, drip, drip all day long. basal insulin has

no technical

fees in to cover food, right? We know that it does if you're doing other things and the potential need to increase or decrease but in this definition, Faisal truly covers your physiologic need for a background insulin. And we all need it in our body at all times. Even people without diabetes, their pancreas goes drip drip, drip, drip drip. If you're on a pump, it goes drip drip drip at a rate if you're taking up an injected bazel it is absorbed from the site that you would inject it at once or twice a day, over a long period of time.

Scott Benner 2:29
You don't want to miss the diabetes pro tip series that Jenny and I did recently. It begins back in Episode 210. with diabetes pro tip newly diagnosed starting over after that it's Episode 211. All About MDI Episode 212. All About insulin. In Episode 217. We talked about Pre-Bolus going into 18 Temp Basal in 219 insulin pumping into 24. Or mastering your CGM into 25. bumping and nudging into 26 the perfect Bolus and into 31. We talk about variables. The latest installment just went up a few days ago, and it's about setting your basal rates. Defining diabetes on the Juicebox Podcast is brought to you by Dexcom on the pod and dancing for diabetes. There are links in the show notes at Juicebox podcast.com to all the wonderful sponsors. But if you want to find out more about getting a free no obligation demo valmy pod you can go to Miami pod.com Ford slash juice box to get started on the Dexcom g six continuous glucose monitor dexcom.com forward slash juice box and to learn about the goods that's being done at dancing for diabetes go to dancing the number for diabetes.com Thanks for checking out defining diabetes. Come back every Friday as Jenny and I break down a new word or phrase that is impacting your life with type one diabetes.


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The Juicebox Podcast is a free show, but if you'd like to support the podcast directly, you can make a gift here. Recent donations were used to pay for podcast hosting fees. Thank you to all who have sent 5, 10 and 20 dollars!

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