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Tell Starbucks How You Feel

Arden's Day Blog

Arden's Day is a type I diabetes care giver blog written by author Scott Benner. Scott has been a stay-at-home dad since 2000, he is the author of the award winning parenting memoir, 'Life Is Short, Laundry Is Eternal'. Arden's Day is an honest and transparent look at life with diabetes - since 2007.

type I diabetes, parent of type I child, diabetes Blog, OmniPod, DexCom, insulin pump, CGM, continuous glucose monitor, Arden, Arden's Day, Scott Benner, JDRF, diabetes, juvenile diabetes, daddy blog, blog, stay at home parent, DOC, twitter, Facebook, @ardensday, 504 plan, Life Is Short, Laundry Is Eternal, Dexcom SHARE, 生命是短暂的,洗衣是永恒的, Shēngmìng shì duǎnzàn de, xǐyī shì yǒnghéng de

Tell Starbucks How You Feel

Scott Benner

Recently a Starbucks employee marked a cup with the words "Diabetes Here I Come". Details of the story both text and the video report are from Action News Jax. 

If you are inclined to share, please leave a comment below that explains how those words make you and your family feel. I will make sure that your message arrives at the Starbucks corporate office. This is not an attempt to place blame but an opportunity to share stories to raise awareness

from Action News Jax


Some need a pick me-up in the early mornings. Many people head to Starbucks for their dose of caffein. by: Kaitlyn Chana, Action News Jax Updated: Apr 11, 2016 - 4:54 PM

However, one customer received an unexpected comment on their coffee cup label: “DIABETES HERE I COME.”

Click to enlarge.

That's the message printed on a grande cup of white mocha served to a customer at the Palencia Starbucks.

A photo of the message on the cup was shared with Action News Jax on Facebook.

“That first word just automatically brought the picture of both sisters in my head, and I was taken aback,” said the Starbucks customer.

This customer told Action News Jax he works near the coffee shop and a fellow employee picked up coffees for their staff.  His cup had the unusual message. He told Action News Jax the diabetes statement hits close to home because his two sisters suffer from type 1 diabetes.

“Just the struggles they went through and all the doctor appointments they had,” said the customer. Action News Jax took the questions to store manager, Kent Miller and showed him pictures of the cup. When asked if this was something Starbucks condones, he said, “No, we definitely don’t condone, but let me find more about this, and I will talk to my boss.”

Miller said the only thing that should be written on the label is the drink type and the name of the customer.

Action News Jax sent an email and called Starbucks corporate headquarters for a comment, and they said, “We strive to provide an inclusive and positive experience for our customers, and we're disappointed to learn of this incident. We are working directly with the customer to apologize for his experience, and with our partners (employees) to ensure this does not happen again.”

A 16-ounce white chocolate mocha has 470 calories when it’s made with 2-percent milk. The customer wrote a note on the same cup and left a message for the baristas in hopes these employees won’t judge other people. The note reads, "2 of my sisters are diabetic, so ... not funny."

“Seeing and knowing the struggle my sisters went through by third, fourth grade, it definitely struck a nerve, and I didn’t just want to let it go,” said the customer.

The customer said he doesn’t need an apology. Instead, he just wants reassurance that this won’t happen to a future customer. 

Please leave your thoughts in the comment section. They can be signed or anonymous, which ever makes you most comfortable.