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Arden's Day Blog

Arden's Day is a type I diabetes care giver blog written by author Scott Benner. Scott has been a stay-at-home dad since 2000, he is the author of the award winning parenting memoir, 'Life Is Short, Laundry Is Eternal'. Arden's Day is an honest and transparent look at life with diabetes - since 2007.

type I diabetes, parent of type I child, diabetes Blog, OmniPod, DexCom, insulin pump, CGM, continuous glucose monitor, Arden, Arden's Day, Scott Benner, JDRF, diabetes, juvenile diabetes, daddy blog, blog, stay at home parent, DOC, twitter, Facebook, @ardensday, 504 plan, Life Is Short, Laundry Is Eternal, Dexcom SHARE, 生命是短暂的,洗衣是永恒的, Shēngmìng shì duǎnzàn de, xǐyī shì yǒnghéng de

That was fast DexCom!

Scott Benner

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Looks like it is alarm week around here. The other day Arden mistook a dumpster for her OmniPod and now our DexCom G4 sounds like it has a sick speaker.

BeeeeeeeeerrrrrrrrrddddddEEEEEEnnnnpppp

Out of no where Arden G4 started to sound like it was being strangled. Quick beeps lasted twice as long and the sound it made was, in my wife's words, "like nails on a chalkboard". What I'm going to share next, is the only reason this story merits it's own blog post.

I called DexCom customer service around 4:30 pm EST and left my information in their phone cue so I wouldn't have to hold. They called back within 30 minutes.

The CSR went over my concern, we did a few minutes of troubleshooting and I was promised a replacement. 

It arrived the next day at 10 am - 17 hours later.

In a world where blogs often complain and Facebook post are frequently about what is wrong - I just wanted to say that DexCom treated us judiciously and with amazing swiftness.

All that is left is to wait for a sensor change so we don't have to cringe every time the receiver wants to remind us of something. Currently, the speaker is as shrill as anything that I've ever heard. The CSR said he's never heard of a speaker malfunctioning, I told him that it almost sounds like it's loose and moving around inside of the shell - has anyone else had this happen?


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Opinions are my own. I do not have a financial relationship with DexCom. If I did, I'd tell you. This is just a great example of a good company doing right by a customer - and I wanted to share.